Manager, Billing & Revenue Operations

Recorded Future is seeking an experienced Manager, Revenue & Billing Operations to lead and scale our billing and revenue accounting processes across a global customer base. This hybrid role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing and revenue outcomes, while also overseeing collections and ensuring efficient cash realization.

You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure processes are scalable, audit-ready, and aligned with business growth. This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment.

Please Note: This role requires working from the Recorded Future office in Boston, MA at least 2 days per week, with additional team and company events/onsite meetings as needed.

What You'll Do:

Billing Operations & Collections

Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies

Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery

Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact

Serve as the primary escalation point for complex billing issues, disputes, and exceptions

Lead collections processes, including AR aging, follow-ups, and dispute resolution

Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness

Ensure timely and accurate cash application and reconciliation

Revenue Accounting

Lead and own month-end close activities, including preparation and review of journal entries, balance sheet reconciliations, and revenue flux commentary

Perform and review contract analyses under ASC 606, including assessment of performance obligations, variable consideration, SSP allocation, and pricing changes

Stay current on ASC 606/IFRS15 and related US GAAP authoritative literature; perform and document technical accounting research as needed

Serve as the primary billing-to-revenue liaison, ensuring contract setup and billing schedules align with recognition requirements and downstream reporting

Act as a key escalation resource for revenue accounting, process, and deal-related issues across the Company's products, pricing, and non-routine transactions

Support annual SSP analysis and allocation for multi-element arrangements in partnership with the Director of Revenue Accounting

Manage deal review and pre-booking validation by flagging billing structures that may impact revenue recognition outcomes

Process Ownership & Optimization

Own and continuously improve billing, AR, and Revenue processes to driving scalability and efficiency

Identify and implement automation opportunities across systems and workflows

Standardize processes across regions, entities, and customer segments

Controls, Compliance & Audit

Ensure billing, AR, and Revenue processes are SOX-compliant and audit-ready

Own execution and documentation of key billing and AR controls

Support external audits, including documentation, walkthroughs, and issue resolution

Maintain compliance with global tax, invoicing, and regulatory requirements

Team Leadership

Lead, mentor, and develop a high-performing team

Establish clear goals, priorities, and performance expectations

Drive a culture of accountability, continuous improvement, and customer focus

What You'll Bring:

Required Qualifications

7+ years of experience in billing operations, revenue accounting, or finance operations, preferably in SaaS or technology

3+ years of people management experience or team leadership experience

Strong Order to Cash & Revenue Accounting experience

Strong experience with NetSuite and Salesforce

Experience with automation, AI, or process improvement initiatives

Strong analytical, problem-solving, and communication skills

Preferred Qualifications

Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba)

Exposure to Government portal WAAF, including tax and multi-entity environments

The base salary range for this full-time position is $108,000-$162,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

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