Majors Account Director - Key Customers | West Coast | Remote

The Opportunity:

Grafana Labs is looking for an Majors Account Director, who will be responsible for prospecting and growing existing business across the US region. You will identify, nurture and close opportunities with existing customers. You will manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking about our products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Customer Success team.

What You’ll Be Doing:

Identify new opportunities to expand Grafana usage within 3-5 top existing accounts across multiple functions and business lines.

Develop and maintain strong relationships at Executive level in current customers

Create and execute strategic plans for defined account set

Meet and exceed individual quarterly and annual sales goals

Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management)

Cultivate sales through outbound prospecting and inbound leads

Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise

Become an expert in managing your sales pipeline in Salesforce

Manage quote creation, order processing, and day-to-day customer requests

What Makes You a Great Fit:

5+ Years of Experience in Infrastructure Technology Sales

Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)

Energetic, upbeat, entrepreneurial, tenacious team player

Adaptable and with demonstrable experience in high velocity technology companies

You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually

Bonus Points For:

Experience using Salesforce

Familiarity with open source technology is a significant advantage

Experience using Command of the Message and MEDD(P)ICC is ideal

Compensation & Rewards:

In the USA, the OTE (On-Target Earnings) compensation range for this role is 350,000-380,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.