Key Account Manager

Location:

- Remote - San Francisco Bay Area based

- From Home / Beach / Mountain / Cafe / Anywhere!

- We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.

About the Role:

Sardine is growing quickly, adding new customers and expanding across an ambitious product roadmap. As we scale, we’re building a world-class team to support and grow our most strategic customer relationships across fraud, payments, and compliance.

This Key Account Manager role is focused on owning a small portfolio of high-value accounts and serving as a trusted strategic partner to those customers. You will be responsible for driving customer value, strengthening relationships across multiple stakeholders, and identifying opportunities to deepen partnership and long-term growth.

You’ll work cross-functionally with teams across Sardine, including risk analytics, data science, integrations, product, and customer-facing teams, to help customers solve complex fraud, risk, compliance, and payments challenges and get the most out of Sardine’s platform.

What you’ll be doing:

- Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine

- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.

- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.

- Speak knowledgeably and advise on best practices relating to fraud and compliance

- Build, monitor, and communicate KPIs to clients.

- Provide strategic analysis and critical thinking as we plan long-term expansion.

- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

What you’ll need:

- 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's

- 5+ years of domain experience in compliance, fintech, or AML/KYC

- Strong presentation skills for both virtual and in-person meetings with various stakeholders

- Previous customer-facing experience, preferably with a technical product

- Exceptional project management skills with the ability to synthesize all inputs and balance the needs of multiple stakeholders

- Proficiency in using business intelligence tools

- Your analytical skills are second to none; you excel at number crunching and drawing insights

- You're capable of translating complex strategies into actionable processes and outcomes

- You're a natural at building relationships and collaborating with others

- You constantly think about ways to improve processes

- You love making customers more efficient as much as we do!

Compensation: Base pay range of $160,000 - $210,000 + bonus + equity with tremendous upside potential + Attractive benefits