IT Support Specialist
As an IT Support Specialist, you will help oversee computer systems for Scorpion and offer support to all Scorpion users. You will provide internal assistance, working directly with employees who use the computer systems and ensure each team member is set up for success in their workstations.
In order to be successful in this role, you will need to be technologically savvy and enjoy assisting others. Strong customer service and communication skills, both written and verbal, are required to support users and keep the business running, all while delivering “next level” customer service.
What Your Success Will Look Like
Triage more complicated tickets and assign to Senior team members
Identify, investigate, and resolve users’ problems with computer software and hardware.
Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and workstation hardware along with troubleshooting audio conferencing systems.
Consult with users to determine steps and procedures taken to identify and resolve the problem
Apply knowledge of computer software, hardware, and procedures to solve problems
Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
Collaborate with other team members to research and resolve problems
Arrange service by software or hardware vendors to repair or replace defective products
Maintain knowledge of technology innovations and trends
Maintain hardware inventory to ensure each location has available stock
Ensure computers are built for new hires and swaps in a timely manner
Provide Quality Control on new user accounts and laptop setups
Provide testing to OS and Application patches
Create and update documentation as needed.
Duties as assigned by IT Manager
Who You Are And What You Bring
Education
Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred, or an equivalent combination of education, technical training, certifications, and relevant work experience.
Industry certifications such as CompTIA A+, Network+, Security+, Google IT Support Professional Certificate, or Microsoft Certified credentials are a plus.
Demonstrated commitment to continuous learning and staying current with emerging technologies and IT best practices.
Experience
Approximately 1 year of experience in a help desk, technical support, IT support, or similar customer-facing technology role.
Experience supporting Windows and/or macOS environments is a plus.
Technical Skills
Familiarity with Windows 10/11 and macOS.
Working knowledge of Microsoft Active Directory.
Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
Familiarity with mobile operating systems, including iOS and Android.
Basic knowledge of audio/visual and conference room technology.
Ability to troubleshoot common hardware and software issues.
Ability to explain technical concepts clearly to both technical and non-technical users.
Ability to quickly learn and adapt to new hardware, software, and IT systems.
Our Scorpion Values
Winning Mindset: When our clients win, we win.
Genuine Care: We only succeed when we are truly invested in our clients and each other.
Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
Compensation
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
The base salary range is $55,000 (entry-level) - $60,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.