IT Support Specialist (F/M/D)

NavVis builds the technology that captures and digitizes the physical world at scale. Our hardware and software products, including NavVis VLX and NavVis IVION, enable construction, engineering, and manufacturing organizations to work from a single source of spatial truth. The IT Service Delivery team sits at the core of this operation, keeping the internal infrastructure that powers NavVis running reliably for a global workforce.

In this role, there is an expectation for you to be onsite at least 4 times a week as you are the first point of contact for NavVis employees seeking technical help. You work within the Service Delivery subteam, handling day-to-day (on-site) IT operations, service desk support, troubleshooting, and incident response. You collaborate closely with your team to maintain systems, deploy solutions, and keep IT documentation current and accurate.

HOW YOU WILL MAKE AN IMPACT

Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided

Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard

Keep the IT Asset Management system accurate and up to date at all times

Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations

Troubleshoot hardware and software issues across PCs, mobile devices, and network devices

Own the creation and maintenance of service delivery documentation, keeping it current and accessible to the team

WHAT WILL HELP YOU SUCCEED IN THE ROLE

1 to 2 years of work experience in IT support or a related technical role

Hands-on experience with JIRA Service Desk for ticket management and request handling

Working knowledge of Active Directory basic management and Microsoft 365 administration

Familiarity with Linux command-line operations and experience with Azure AD

Strong troubleshooting and problem-solving skills, applied to hardware, software, and network issues

Business Fluent in English

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Sylvie (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.