IT Support Engineer

About the Role

Muon seeks an IT Support Engineer to join our IT team. The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping systems running smoothly. This role is the front line of internal IT support — you'll be the person our team turns to when they need help getting set up, staying connected, and staying productive.

This position is fully on-site at our San Jose office, five days per week.

Responsibilities

Serve as the primary point of contact for daily help desk requests, triaging and resolving hardware, software, and connectivity issues for all employees

Set up, configure, and deploy new user workstations (macOS, Windows, Linux), including standard software, security tooling, and peripheral equipment

Administer Okta for user provisioning, deprovisioning, MFA enrollment, application assignments, and group management

Manage Google Workspace accounts, groups, shared drives, and organizational unit policies

Troubleshoot network connectivity issues including Wi-Fi, VPN, DNS, and DHCP across office and remote environments

Maintain IT asset inventory, track hardware lifecycle, and coordinate equipment procurement and disposal

Create and maintain internal IT documentation including onboarding guides, troubleshooting runbooks, and knowledge base articles

Support conference room A/V equipment and video conferencing systems

Collaborate with the Security Engineering team on endpoint security, patch management, and access control policies

Qualifications

2+ years of experience in an IT support, help desk, or systems administration role

Hands-on experience with Okta or a similar identity provider (user lifecycle, SSO, MFA)

Working knowledge of Google Workspace administration (user management, groups, security settings)

Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN)

Experience setting up and supporting macOS and Windows endpoints in a corporate environment

Strong troubleshooting methodology and ability to prioritize competing requests

Excellent communication skills — able to explain technical issues clearly to non-technical users

Able to work with minimal supervision, be proactive and reliable

Nice-to-Have Skills

Experience with MDM solutions (WorkSpaceOne, Jamf, Kandji, or Intune)

Familiarity with scripting or automation (Bash, Python, or PowerShell) for IT workflows

Exposure to cloud infrastructure (AWS) or infrastructure-as-code tools

Salary

The salary range for this role is $106,000 - $120,000, plus a competitive equity grant and comprehensive benefits package. Final compensation will be determined based on skills, qualifications, experience, and geographic location as assessed during the interview process.