Implementation Support Specialist
Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
Job Summary:
SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product.
As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.
What you will do:
Responsible for being the main point of contact for TPA (an external client) for new group implementations
Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
Ensure all requirements are documented in the standard project templates and tools
Assist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle
Maintain a detailed project plan and an open items log for project monitoring purposes
Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
Build client profile utilizing CRM tool
Act as a liaison between the internal contracting team and the Implementation Team
Act as a liaison between the internal invoicing team and the Implementation Team
Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
Participate in post go live discussion to improve identified performance opportunities
Participate in the new group implementation lifecycle
Participate in internal and external client meetings
Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
Provide attention to detail on all project requirements to ensure the client’s needs are met
Ability to be a self-starter and take initiatives
What you will bring to SmithRx:
Bachelor's degree or equivalent work experience preferred
Healthcare and/or pharmacy experience strongly preferred
Experience coordinating complex tasks across multiple projects and clients
Experience in a customer service role
Corporate experience preferred
Proficiency in Microsoft Office required
Proficiency in the Google platform/apps preferred
Proficiency using Salesforce
Strong communication skills via face-to-face meetings, conference calls and written correspondence
Strong team orientation and desire to succeed
Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Ability to work with tight deadlines and solve for near term deliverables
Ability to manage multiple projects and tasks with grace, efficiency, and ownership
What SmithRx Offers You:
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
3 Weeks Paid Time Off
Paid Company Holidays
Paid Parental Leave Benefits
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-Term and Long-Term Disability
Wellness Benefits
Commuter Benefits
Employee Assistance Program (EAP)
Well-stocked Kitchen In Office Locations
Professional Development and Training Opportunities
Plano, TX Pay Range
$23—$27 USD
Lehi, UT Pay Range
$23—$27 USD