Implementation Specialist
The pay range for this role is: $24.04 - $26.44 per hour with 8% bonus (Remote - United States)
Hours for position: Standard working hours EST
Job Summary:
This role isn't just about implementation—it's about owning the most crucial phase of the customer journey. You'll be the architect of a successful partnership, leading the charge to get new RoadRunner customers up and running. This means you're not just an "onboarder"; you're a strategic consultant who helps businesses unlock significant cost savings and sustainability wins. Your mission is to ensure every launch is flawless, as you lay the foundation for a long-term, successful relationship.
Primary Duties Including % of time:
40% - Lead the timely and successful onboarding execution according to customer needs and objectives.
30% - Manage day-to-day communication and collaboration with customers and internal vendor, service and operations teams during the strategy implementation process
10% - Partner with Customers to understand their business issues and related needs. Utilize broad knowledge to recommend Diversion (Recycling) and Brokering (Savings) plans to RoadRunner Customers where appropriate
10% - Perform Broker and Diversion plan implementations to fit customer needs
10% - Manage and update internal workflows to track customer activities and approvals
% Travel required: 0
Organizational Relationship:
Reports To: Implementation Team Lead
Direct Reports: None
Interacts with: Customers, Hauling partners, Account Management, Internal Operations teams
Skills and Experience:
Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
3+ years experience in Operations, Account Management or Sales
Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
Strategic thinker with the ability to grasp the tactical details.
Strong verbal and written communication skills, is dynamic, and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view.
Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
Ability to influence and collaborate at all levels and across all functions of the organization.
Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.
Strong analytical and problem solving. Solid decision making in a timely manner.
Education:
Bachelor’s Degree REQUIRED
Core Values:
Trust - Have confidence in our team. Have integrity in your actions.
Care personally about each other - Show compassion, empathy and open-mindedness.
Be Passionate - Love what you do. Love what we do.
Embrace challenge - See obstacles as opportunities to learn and grow.
Be Humble - Stay grounded. Seek feedback. Be curious.
Be Accountable - Take ownership. Be reliable. Be proactive.