General Manager

What is a General Manager at AVE?

General Managers at AVE are sales-focused and hospitality-driven leaders that thrive in entrepreneurial environments. They take full ownership of driving the sales effort to achieve financial results for the community, as well as ensure successful day-to-day operations. General Managers are high-energy, service-oriented leaders who are passionate about developing and rallying teams of A+ players to deliver a superior living experience and cultivate a sense of community for their residents.

Our leadership culture is to lead by example. Successful General Managers at AVE are committed to building, coaching and motivating their teams and holding them accountable, so their properties can operate at the highest level and their team members can achieve professional growth within our brand.

If you are seasoned leader who is hands-on, strategic, and approaches every day motivated to achieve success through others, this could be the perfect role for you!

Responsibilities

Utilize a hands-on approach and team building focus to lead, coach, mentor, and supervise; rallying the team towards the common goal of achieving results

Actively promote the AVE vision, mission, culture, and QUEST values system amongst all team members

Develop and execute sales and marketing plans that will drive revenue and occupancy results and achieve financial targets

Work closely with the Business Development team to grow existing clients and forge new relationships to drive furnished suite occupancy and revenue goals

Work closely with the Leasing team to drive unfurnished apartment occupancy and revenue goals

Collaborate with leadership across all departments (asset/finance/marketing/IT/operations) to operate at the highest level and drive financial results

Manage budget and expenses to deliver financial results

Provide exceptional customer service to all residents, clients, prospects, partners, etc. to drive brand service culture

Lead team in delivering elevated resident lifestyle through event programming, social media, and resident technology

Hire, train, evaluate, and mentor team members in all community roles (sales, resident services, housekeeping, maintenance, and administration) to operate at the highest level and deliver professional growth

Inspire and motivate all team members to operate at the highest level and empower them to take full ownership of their individual roles

Deliver urgent follow-up to resident inquiries to ensure resident satisfaction

Manage vendors and contractors to drive seamless operations

Walk make-readies and the community daily to ensure brand asset presentation standards and sales success

Manage apartment retention program to drive lease renewals

Audit digital storefronts on weekly basis to ensure competitive edge (Marketing Websites, Google MyBusiness/Yelp/Apartments.com, etc.)

Report on community performance by preparing weekly leasing and traffic reports, as well as monthly financial analysis

Represent your community at relevant industry and local events (Chamber of Commerce/Travel/Relocation/Real Estate) to drive brand awareness

Foster a positive, professional, and collaborative team-oriented environment

Requirements

7-10+ years of direct leadership experience in mentoring, coaching, training, and supervising a team

Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred

Proven success in driving sales, financial, and operational results to meet and exceed goals

Strong problem-solving skills and ability think strategically

Ability to build and maintain strong relationships with team members, residents, and clients

Yardi and Orion systems knowledge preferred but not required

Compensation

$100,000-$115,000/year

Individual compensation decisions will vary as the annual base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location. AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above. All applicants who meet the general job requirements as outlined in the description are encouraged to apply.

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