Entry Level Support Engineer

Are you passionate about IT and want to kick off your professional career?

What is the role?

Monday–Thursday: 8 hours daily; Friday: 6 hours — 38 hours weekly

Based across client sites in South and Mid Canterbury, and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across sites, so flexibility is important. A company vehicle is provided.

Must be a New Zealand citizen or hold permanent residency

Must have a New Zealand driver license (full or restricted)

Responsibilities:

Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)

Diagnose and troubleshoot technical issues reported by clients.

Document and track client issues using a ticketing system.

Escalate unresolved issues to appropriate teams and follow up until resolution.

Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description.

Desirable:

Practical technical knowledge in supporting and implementing:

- Windows 11

- Windows Server 2022

- Azure Active Directory

- Firewalls (FortiGate)

- Switching (Ruckus, HP, Allied Telesis)

- Wireless (Ruckus, Aruba/HP, Aerohive)

- Printers/Copiers

What we offer

A friendly team environment with a strong technical support network.

Opportunity to work with the IT industry's latest technologies.

Internal career growth for high performers and IT superstars

An opportunity to earn while you learn with our Certification Bonus Program

EAP Program — Raise Limited: three free sessions per year

Cost price on products from our suppliers

Referral Bonus Initiative

School holiday projects and training opportunities