Director, Enterprise Application Development (OnBase)

Please note that we do not offer visa sponsorship for this position.

Summary

The IT Director, OnBase Application Lead is a senior technology leadership role responsible for driving enterprise content management (ECM) and workflow solutions using the Hyland OnBase platform.  At NLG, OnBase is at the heart of everything we do, integrating with every major business application (new business and in-force processing, contact center, portals, etc.).  This role partners closely with business stakeholders to deliver innovative, scalable, and secure solutions that align with National Life’s strategic transformation goals.

The IT Director, OnBase Application Lead serves as a key liaison between business and IT, ensuring that OnBase capabilities are fully leveraged to optimize processes, enhance customer experience, and enable operational efficiency. This role reports to the AVP, Enterprise Applications and plays a critical role in enterprise transformation initiatives.

This position currently offers an onsite work schedule, with the expectation that you will be in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Key Areas of Impact

Enterprise Content Management (ECM) and document management solutions

Integration of OnBase with enterprise systems (CRM, portals, policy administration, etc.)

API-driven and event-based integrations across platforms

Digital transformation initiatives for internal and external stakeholders

ROI/ROE-driven solution design and business case development

Responsibilities

Lead the strategic direction, roadmap, and governance of the OnBase platform

Drive innovation by aligning business needs with scalable IT solutions, from ideation through execution

Partner with cross-functional IT teams (Architecture, Security, Data, Applications) to design and implement integrated solutions

Act as the primary point of contact for business stakeholders for ECM

Provide technical leadership and oversight for OnBase architecture, development, and deployment

Ensure best practices in solution design, configuration, integrations, and performance optimization

Lead and mentor our ECM agile development team, including onshore and offshore resources

Oversee vendor relationships, including Hyland and outsourced IT partners

Collaborate with business and PMO to develop business cases (CBA), quantify value, and track outcomes

Drive continuous improvement in customer experience through automation and digital enablement

Ensure compliance with security, data governance, and regulatory requirements

Requirements

10+ years of experience in IT, with significant experience in enterprise applications and platform leadership

5+ years of hands-on experience with Hyland OnBase (administration, development, architecture)

OnBase Technical Expertise

Deep expertise in OnBase including: Document Management, Workflow, WorkView, Thick, Unity and Web clients, document ingestion (DIP, COLD, MBI)

Proficiency with OnBase integrations using Unity API and .NET-based integrations

Experience integrating OnBase with enterprise systems such as CRM, ERP, new business and policy administration systems

Knowledge of OnBase architecture including application server, database (SQL Server), and storage strategies

Experience with OnBase upgrade planning, patching, and environment management (DEV/UAT/PROD)

Strong understanding of performance tuning, system monitoring, and troubleshooting within OnBase environments

Experience implementing governance, security, and compliance controls within OnBase (audit trails, access controls, retention)

General Technical & Leadership Skills

Strong understanding of ECM, workflow automation, and document management best practices

Experience with API integrations, microservices, and event-driven architectures

Experience in financial services (Life & Annuity preferred)

Bachelor’s or master’s degree in computer science, Information Systems, or related field

Demonstrated ability to lead, influence, and manage distributed teams

Strong communication, stakeholder management, and executive presentation skills

Experience working in Agile and/or hybrid delivery environments

Strong analytical, problem-solving, and decision-making skills

Ability to operate effectively in a fast-paced, transformational environment

Leadership Competencies

Strategic thinker with strong business acumen

Ability to build trust and influence across all levels of the organization

Courage to drive change while fostering a collaborative and inclusive environment

Commitment to coaching, mentoring, and developing high-performing teams

AI Proficiency Expectations

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All applicants are expected to:

Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.

Stay curious and open to new AI-enabled ways of working.

Exercise sound judgment by reviewing and validating AI-generated content.

Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.

Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Benefits

Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

Base Pay Range.  The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.  The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Salary Pay Range

$136,875—$200,750 USD