Director, Clinical Excellence

Position Overview

The Director, Clinical Excellence will lead the clinical excellence managers in their region through account management and customer success. The Director, Clinical Excellence will be responsible for fostering relationships with the clinical excellence team, partnering with customers to ensure the highest standards of patient care, will participate in various aspects of the sales process with the sales team to drive the long-range plan, developing and implementing processes and structure to proactively drive customer satisfaction and loyalty. Additionally, this role will collaborate with other departments to support the company's strategic objectives.

Candidates located in the Western U.S. with access to a major airport are preferred.

Essential Job Functions and Responsibilities

Lead the clinical excellence managers for their region.

Collaborate with the capital sales team to expand partial footprints.

Participates in the sales process for both new and expansion opportunitie.

Sells clinical programs and electronic medical record (EMR) integration as appropriate to support customer success.

Ensure the clinical excellence team is executing routine and quality customer business reviews.

Expects and demonstrates professionalism in all customer interactions.

Provides in person and/or virtual support to both customers, partners, and Outset team members.

Engage and assist in business planning, clinical, operational, and financial action planning.

Partner with key Outset stakeholders to advance the organization to meet strategic priorities.

Participate in policies and procedure creation as needed to ensure high-quality patient care.

Uplevel skillset of the clinical excellence managers.

Drive the refresh strategy.

Lead the clinical excellence team through transitioning problem accounts.

Collaborate with the marketing, clinical, service, and commercial teams to ensure alignment with the company's strategic priorities.

Partner with Sales Effectiveness on the execution of training programs for the company's medical devices.

Regularly meet with Field Service Managers with assigned territories to drive customer success, service excellence, and clear customer communication.

Manage relationships with key stakeholders, including healthcare providers, professional organizations, and regulatory agencies.

Ensure compliance with all relevant regulations and standards.

ProviSan Francisco Bay Area Salary Range: $183,000 – $247,000

National Salary Range: $164,700 - $222,300

de leadership and guidance to the clinical excellence team, fostering a culture of collaboration and continuous improvement.

Must be willing to travel up 75% of the time.

Core Competencies

Strategic thinking

Leadership

Relationship building

Decision making

Prioritization

Communication

Talent development

Timely Execution

Business Acumen

Program Management

Develop and implement clinical strategies to expand the utilization of the company's medical devices.

Collaborate with sales, marketing, and other stakeholders to identify and implement best practices for new installations and program expansion opportunities.

Support training of the clinical excellence team to ensure successful implementation and use of the company's medical devices.

People/Vendor Management

Manage and provide feedback to external vendors to support the timely execution of strategies and programs.

Support and coach clinical excellence team members on career development and growth within the organization.

Foster integration and collaboration across teams.

Stakeholder Relationship Management

Serve as the clinical point of contact and internal service partner for customer escalations and issues.

Manage internal and external stakeholder relationships to ensure alignment with the company's strategic objectives.

Track and communicate team priorities, metrics, and successes.

Required Qualifications

Bachelor's degree in nursing or a related field.

Registered Nurse (RN).

Masters of Science in Nursing (MSN) or Masters of Business Administration (MBA).

5+ years of nursing leadership experience in a healthcare or medical device setting.

Proficiency in compliance regulations and standards.

Strong communication and leadership skills.

Experience in developing a business plan and ROI.

Deep understanding of the health system accreditation process.

Strong process and quality improvement background.

Competent is translating data and analytics into action plans.

Ambition to leverage clinical expertise to advance the business objectives.

Display enthusiasm, ambition, and a strong work ethic.

Must show ability to excel in a high-energy, fast-paced environment.

Must be detail oriented with excellent analytical and problem-solving skills.

Must thrive in a collaborative, cross functional work environment.

Maintain a sense of urgency, work effectively under pressure, and be able to multi-task.

Must be goal-oriented and committed to driving initiatives to resolution.

Excellent interpersonal skills with the ability to persuade decision makers.

Strong work ethic as an individual and on a team.

Working knowledge of Word, Excel, and PowerPoint applications.

Must be willing to travel extensively (up to 75%).

Desired Qualifications

Doctorate of Nursing Practice (DNP)Experience in or collaboration with the medical device industry.

Functional knowledge of dialysis or other relevant medical technologies.

Advanced certifications in nursing or related fields preferred.

ACNO, CNO, VP of Patient Care Services or DON experience.

Preferred Certifications

Certified Nurse Executive (CNE)

Certified Nurse Executive Advanced Board (NEA-BC)

Certified Professional in Healthcare Quality (CPHQ)

Certified Clinical Nurse Leader (CNL)

Certified Medical-Surgical Registered Nurse (CMSRN)

Critical Care Registered Nurse (CCRN)

San Francisco Bay Area Salary Range: $183,000 – $247,000

National Salary Range: $164,700 - $222,300

The applicable salary range is determined by the employee’s primary work location. The Bay Area range applies specifically to employees whose primary work location is within the designated Bay Area market.

SF Bay Area Salary Range

$183,000—$247,000 USD

National Salary Range

National Salary Range (Remote)

$164,700—$222,300 USD