DevOps Engineer – Cloud Voice Platform

Vonage Applications:

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Why this role matters:

Every phone call, every connection, every moment of real-time communication that Vonage powers runs through our core voice platform — and keeping it running at 99.999% availability is no small feat. As a DevOps Engineer on the CoreVoice team, you'll be at the heart of a mission-critical system that handles telephony traffic at global scale. You'll help us evolve and modernize this platform continuously — without ever taking it offline.

Your key responsibilities

Maintain, improve, and evolve CI/CD pipelines and automation tooling to support a high-availability, high-demand voice platform

Design and implement infrastructure automation to reduce manual operations and increase system reliability

Build and enhance monitoring, alerting, and observability solutions to ensure platform health and performance

Collaborate with engineering teams to support scalability, maintainability, and optimization of the CoreVoice infrastructure

Drive continuous improvement initiatives — from deployment workflows to operational runbooks

Contribute to the evolution of an existing production system while maintaining uninterrupted service delivery

What you'll bring

Required:

4+ years of experience in a DevOps or infrastructure engineering role

Hands-on experience with AWS services (EKS, EC2, VPC, IAM, S3, Lambda, API Gateway, networking)

Experience with Infrastructure as Code tools such as Terraform, Ansible, CloudFormation

Good abilities in Python/Shell/Bash and other scripting languages

Proven knowledge of CI/CD tools (e.g., GitHub Actions, CodePipeline, CodeDeploy, ArgoCD) and automated build/deployment workflows

Experience with monitoring and observability tools such as Grafana, Prometheus, InfluxDB, or CloudWatch

A self-starter mindset with a strong focus on automation, scalability, and continuous improvement

Strong communication skills and the ability to work independently within a distributed team

Experience we consider a plus:

Experience with containerization and orchestration: Docker, Kubernetes

Familiarity with SIP protocol, VoIPMonitor or similar VoIP monitoring tools

Background in telecom, SaaS, or high-availability platform environments

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