CX Ops Associate Analyst
Why You’ll Love This Role
Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to reporting and tooling leveraging AI’s full power, we deliver the infrastructure and programs that help Cribl customers thrive and internal teams stay productive.
We’re looking for a curious, organized, and driven individual who’s excited to execute operations to support the customer journey. This is a hybrid role with in-office time at Cribl HQ in San Francisco on average once per week.
What Success Looks like for this role:
Demonstrated ability and aptitude to quickly learn the job requirements, adapt to changes, function well in a team environment, able to collaborate cross functionally, and meaningfully contribute to operational success.
Bonus points for the candidate who can not only deliver based on instructions, but also bring their curiosity, enthusiasm and fresh set of eyes to introduce new ideas for process improvements.
With coaching and guidance, you are able to independently own a program management and operate a workstream within CX Operations or related functions with accuracy, accountability and timeliness.
As An Active Member Of Our Team, You Will…
Own Professional Service Operations to support and drive successful customer engagements
Execute Post Sales Customer Communication Programs using Gainsight as Cribl’s Customer Success platform
Support related Customer Experience Programs and Operations at a fast paced technology company, and be exposed to related opportunities at Cribl
Develop and apply AI tools for increased automation and efficiency
We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours
If You’ve Got It - We Want It
A BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science
Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields
Strong communication skills and a customer-first mindset—you’re comfortable engaging with others and keeping things organized
Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
Proven time management skills; you’ve juggled deadlines, group projects, or leadership roles
Eager to learn, take feedback, and grow in a fast-paced environment
Solid problem-solving instincts and attention to detail
Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc.
Preferably located in the San Francisco Bay Area and is able to commute to Cribl’s SF HQ office once per week
#LI-KM1
#LI-Remote
The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.
In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.
Base Salary Range
$59,500—$95,000 USD