Customer Support Specialist
About the team/role
Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!
The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you’ll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.
What you’ll do
Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey
What you bring
1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
Exceptional verbal and written communication skills with strong active listening and reading comprehension
Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
Demonstrated resilience, self-management, and commitment to continuous learning and improvement
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
Pay Transparency Disclosure
We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
On-target Earnings OR Base Salary range (Nashville, TN)
$16.83—$21.16 USD