Customer Success Renewals Lead, Enterprise – SecuritiAI
Customer Success Renewals Lead, Enterprise – SecuritiAI
About the Role
Veeam, following its acquisition of SecuritiAI—the leader in AI-powered Data Security Posture Management (DSPM)—is seeking a Customer Success Renewals Lead, Enterprise to drive customer retention, adoption, and expansion across an assigned portfolio of Enterprise customers throughout the Americas.
In this role, you will partner closely with Sales Engineers, Sales Specialists, Account Executives, Customer Success, Product Management, and Support to maximize Annual Recurring Revenue (ARR), ensure successful renewals, and identify opportunities to expand customers' adoption of the Securiti AI platform.
Success in this role requires a customer-first mindset, strong commercial acumen, and a solid understanding of enterprise cybersecurity, cloud security, data governance, and privacy technologies.
What You'll Do
Own the renewal strategy and execution for an assigned portfolio of Global Enterprise customers .
Drive customer retention by proactively managing subscription renewals and minimizing churn.
Develop trusted relationships with customer executives, security leaders, architects, and business stakeholders.
Promote adoption of Securiti AI capabilities, including Data Discovery, Data Security Posture Management (DSPM), Data Classification, AI Governance, Data Privacy, and Compliance.
Identify expansion opportunities through upsell and cross-sell initiatives by aligning customer business priorities with Securiti AI solutions.
Collaborate with Sales Engineers to support technical discussions, solution positioning, demonstrations, and Proofs of Value (PoVs).
Prepare renewal proposals, pricing, and commercial documentation in accordance with company policies.
Manage customer health, renewal forecasting, and pipeline activities using Salesforce.
Partner with Product Management, Engineering, Customer Success, and Support to ensure successful customer outcomes.
Serve as the customer's advocate within Veeam while providing feedback to improve products and customer experience.
Meet or exceed assigned renewal, retention, and expansion objectives.
What You'll Bring
5–8+ years of experience in Customer Success, Renewals, Enterprise Account Management, SaaS Sales, or Subscription Lifecycle Management.
Experience managing Enterprise software renewals and customer growth strategies.
English and Portuguese speaking is preferred. Spanish speaking is a plus.
Experience managing Enterprise customers across the Americas.
Strong understanding of Cybersecurity, Cloud Security, Data Protection, Enterprise SaaS, or Security Software.
Knowledge of Data Security Posture Management (DSPM), Data Discovery, Data Governance, Data Privacy, AI Governance, Compliance, or Cyber Resilience is preferred.
Familiarity with AWS, Microsoft Azure, or Google Cloud Platform.
Strong commercial, negotiation, and customer relationship management skills.
Excellent written and verbal communication skills, with the ability to engage both executive and technical audiences.
Highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment.
Experience with Salesforce or similar CRM platforms.
What You'll Get
The opportunity to work with one of the industry's fastest-growing AI-powered data security platforms as part of Veeam.
A collaborative and innovative team focused on helping Enterprise customers maximize the value of their Securiti AI investment.
Exposure to cutting-edge technologies in Data Security, AI Governance, Data Privacy, Cloud Security, Cyber Resilience, and DSPM.
Ongoing professional development through technical training, certifications, mentoring, and access to Veeam's learning platforms.
The opportunity to partner with leading Enterprise organizations across the Americas and help shape their cybersecurity and data protection strategies.
Competitive compensation, comprehensive benefits, and opportunities for career growth within a global technology leader.
Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-CC1