Customer Solutions Engineer
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran and dbt are building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a customer solutions engineer, Customer Solutions Engineering (CSE) team — frontline technical support for dbt Labs customers across tickets, email, and video, ranging from simple questions to complex technical issues.
This is a full-time remote position based out of the AMER-East region, Texas, and Philadelphia.
Technologies You’ll Use
dbt (Core and dbt platform), SQL, APIs, YAML/JSON, Zendesk, Datadog or LogicMonitor, common data warehouses (e.g. Snowflake, BigQuery)
What You’ll Do
Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas
Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge
Take ownership of customer issues, from initial troubleshooting through to resolution
Enhance our documentation, ensuring it's both technically accurate and easy to understand
Proactively seek out professional development opportunities, always aiming to bring more to the team and our users
Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product
Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience
Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation
Skills We’re Looking For
Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
Exceptional written and verbal communication skills
A genuine drive for solving problems and helping others
A strong technical foundation, especially within a SaaS support environment
Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
Experience building documentation or technical how-to guides using a variety of media (text, images, video)
A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks
Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support researching, authoring, reviewing, and synthesizing support and enablement content
Bonus Skills
Hands-on experience with YAML or JSON structures
Proficiency with monitoring and analytics tools like Datadog or LogicMonitor
A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
Ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
Practical experience with dbt
#LI-REMOTE
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$80,489—$96,590.50 USD