Customer Advisor

Newcastle Customer Contact Centre

Contract Type: Permanent - Full Time

Hours: (40 hours per week) Monday to Saturday 8am to 6pm

Salary: up to £30,000 OTE (including basic of £22,000, plus bonus)

Be the Voice of Lookers – Join Us as a Customer Advisor

Are you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we're looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers – driving bookings, delivering exceptional service, and supporting key sales and aftersales activity.

As a Customer Advisor, you’ll be at the front line of interaction with our customers – handling calls, emails, live chats, and digital enquiries. You’ll use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.

What You'll Be Doing

🛠️ Service & Aftersales Support

Booking essential maintenance efficiently and accurately via Outbound calls

Promote and sell service plans to retain customers

Identify upsell opportunities during booking

Provide consistent and professional responses to all enquiry types

📞 Customer Experience Delivery

Maintain a friendly, engaging, and helpful tone across all channels

Ensure customer service aligns with Lookers and manufacturer standards

📊 Quality & Performance

Meet or exceed performance expectations across outbound activity

Maintain high-quality notes, recall checks, and accurate data entry

Act as an extension of the dealership team – both sales and aftersales

Support lead generation for new/used vehicle sales

💡 Technology & Processes

Use Lookers systems and CRM platforms efficiently

Keep up to date with brand, product, and system training

Ensure GDPR compliance and data accuracy in all interactions

🤝 Working with Others

Build supportive relationships with colleagues and dealership teams

Take ownership of problems and follow them through to resolution

Champion a positive, collaborative, and customer-focused culture

📚 Learning & Development

Complete all mandatory Lookers and manufacturer training

Stay updated on changes in product offerings, FCA guidelines, and legislation

Continuously improve your communication, organisation, and sales skills

What We're Looking For

✅ Previous experience in a customer service, contact centre, or sales environment (preferred)

✅ Strong communication skills – written and verbal

✅ Confident working with technology and CRM systems

✅ Target-driven mindset with attention to detail

✅ Team player who enjoys helping others and learning new skills

✅ Flexibility to work on a rota including weekends and bank holidays