Community Resource Navigator

Summary: The Community Resource Navigator will serve as a primary point of contact for healthcare patients, as well as the communities we serve, in an ambulatory care setting.  They will support individuals and families entering the healthcare system and assist with utilization and retention of benefits and community resources. They will also focus on helping eliminate barriers to all JPCHC services.  This position will float to clinics as needed.

Essential Duties and Responsibilities: Essential Duties include, but are not limited to the following:

Work outreach events during traditional and non-traditional hours and locations

Work collaboratively with all the different departments of the JPCHC organizations

Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale agreement

Maintains a high level of confidentiality while interacting with patients and clients with empathy and respect

Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies

Educate members on issues related to using the healthcare system and their specific government assistance plan

Maintain HIPAA standards and confidentiality of protected health information

Follow up with clients/patients who request in-person government assistance

Maintain Food Pantry at designated location, including pantry access, stocking, ordering, and cleaning.

Follow through with Tele-Visit appointments (appointments where the consumer is at a separate location from where you are located)

Assist patients with applications and follow-up for Medicaid programs and Marketplace coverage

Assist patients with Medicare

Process income information for the JPCHC Sliding Fee Scale applications

Assist patients with applications for various Prescription Assistance Programs

Provide community resources to the underserved, vulnerable populations, and patients

Participate in outreach and education programs for the community, such as health fairs, screenings, and other events

Assist with Social Determinants of Health where needed

Assist with special projects and other duties as necessary and required

Perform related duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to accomplish each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

High School Diploma or Equivalent required.

Bi-Lingual/Multi-Lingual a plus

Two years of previous experience in outreach navigation preferred

Customer service experience required

Must be willing to travel 50% of the time to different site locations

Valid Indiana Driver’s License and proof of auto insurance required

Certified Indiana Navigator certification required within 90 days of employment

Certified Application Counselor certification required within 90 days of employment

Community Health Worker certification required within 6 months of employment

Computer Skills

To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, stand, and walk, as well as reach with hands and arms and talk or hear.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

The noise level in the work environment is usually moderate.