Branch Manager

POSITION OVERVIEW

The Branch Manager is responsible for every aspect of the branch and its personnel. They are responsible for the overall success of the branch’s team and serve as the face of the company in the community. The Branch Manager promotes and understand the company’s mission and philosophy.The Branch Manager will be responsible for managing the daily functions of the office, such as: establishing new client relationships and maintaining and expanding existing business relationships; sustaining and increasing the profitability of the office location; recruiting and retaining Team Members and branch personnel; and, ensuring that client orders are promptly filled with quality skilled staff.

Branch Managers lead with ethics and integrity and embrace diversity and inclusion. They are viewed as experts in the branch and can effectively demonstrate all aspects of the company’s Customer Experience culture. Branch Managers possess in-depth knowledge about products and systems, model behavior, coach the team to success, and use initiative and good judgment to manage the branch’s budget and lead the branch to achieve projected results.

Essential Functions and Responsibilities:

P&L Accountability – managing finances to an agreed-budgeted P&L.

Drive team to achieve annual and monthly sales/revenue goals

Oversee and maintain the integrity and accuracy of the physical inventory

Active involvement with escalated customer requests as needed

Ensures that customers receive efficient, expedient service by all personnel

Ensure proper staffing levels

Manage attendance, coach and counsel employees to reflect company standards and procedures

Create expectations, lead staff, and manage processes

Ensure all operations and cash handling are performed per policies and procedures

Ensure cleanliness and safety of the building.

Manage display area to optimize sales and ease of usage.

Introduce and implement new procedures and policies within the branch.

Conduct regular meetings with staff

Evaluate staff performance through employee reviews

Partners with Corporate Human Resources in assessing the local employment market to determine strategies to support regional recruiting initiatives and staffing levels

Ensures adherence to organizational policies, protocols, and operating procedures in order to mitigate risk and protect the branch and corporate resources

Provide regular feedback to the Director of Operatons on overall branch operations.

Qualifications:

Bachelor's in Business Administration or a related field

Must have 3-5 years’ strong management experience in sales, warehouse and inventory management

Must have experience in recruiting, coaching, training, and leading a branch or retail showroom sales team

Ability to motivate, lead, and develop staff

Enjoy working in busy, fast paced, high energy environment

The ability to communicate effectively with clients and internal employees (staff and skilled personnel)

Minimum customer service experience of two years

Willingness to learn and to adapt to change

Ability to prioritize and multi-task

Detail-oriented and well organized

Proficient in Microsoft Office products (specifically Excel, Word, Outlook)

New York Pay Transparency

$100,000—$110,000 USD