Associate Scaled Customer Success Manager
ABOUT THE ROLE:
- As a Renewals Manager at Synthesia, you will drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale
- You will partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust
- You will work very closely with the commercial teams to create a cohesive renewal experience for customers
- You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers
- This is an ideal role for an individual who wants to expand their career with a fast-growing software company and is energized by combining customer engagement with architecting automated programs to support adoption at scale
ABOUT YOU:
- 3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
- Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
- Analytical with strong problem-solving skills to interpret customer data and create new approaches or adapt existing ones in order to delight customers
- Consistent track record of achieving personal and team goals
- Ability to grow business in a strategic manner, i.e. creating new processes and initiatives.
AS A RENEWALS MANAGER, YOU WILL:
- Own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.
- Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
- Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risk
- Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
- Lead discovery and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Compensation: $100,000 - $130,000+ OTE. The final compensation package will be determined based on your experience, qualifications, and location.
At Synthesia we expect everyone to:
- Put the Customer First
- Own it & Go Direct
- Be Fast & Experimental
- Make the Journey Fun
The good stuff:
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
- A competitive salary + stock options in our fast-growing Series E start-up.
- Paid parental leave
- 25 days of annual leave + public holidays + paid sick leave
- 100% Medical, Dental & Vision
- 401k Plan
- A generous referral scheme
- Fun culture with regular socials
- A brand new computer + monitor
Remote USA - Central or Eastern standard time preferred