Air Operations Associate

The Opportunity

Flexport is building its operations in the Philippines — and this is your chance to be part of it from day one. As an Air Operations Associate based in Manila, you'll join a foundational team helping to establish how Flexport delivers world-class air freight in one of Southeast Asia's most exciting markets. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments moving — combining hands-on operations, customer service, and documentation work to deliver seamless supply chain execution.

What You'll Do

Shipment Execution

Manage end-to-end air export and import shipments, from booking through to final delivery

Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs

Create and maintain shipment files, completing MAWBs and HAWBs with accuracy and timeliness

Submit AMS filings and EDI transmissions (FHL/FWB) as required

Ensure all activities comply with international shipping regulations, company policies, and customer SOPs

Billing & Documentation

Issue invoices to clients and agents promptly and accurately

Review and confirm incoming subcontractor invoices within agreed timelines

Customer Service

Respond to customer requests, advices, and claims with timely, professional communication

Coordinate with overseas partners and internal teams to resolve issues and fulfil special requests

Deliver first-class service across every touchpoint — email, phone, and system

Data & Systems

Maintain data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs

Handle customer statistics, reports, and system-related requests

Team & Continuous Improvement

Collaborate with account management and customs teams for smooth end-to-end operations

Flag irregularities and escalate issues to senior staff when needed

Identify process improvement opportunities and support teammates as the team grows

What You'll Bring

Bachelor's degree in Logistics, Supply Chain, Business, or a related field

Minimum 2 years of experience in air operations or a related freight forwarding/logistics role

Professional proficiency in English, written and spoken

Detail-oriented and structured, with a strong eagerness to learn

Tech-savvy with a genuine curiosity for new platforms, tools, and systems

Customer-first mindset — responsive, professional, and solution-oriented