Administrative Assistant (PRN)

Job Title: Administrative Assistant (PRN)

Reports To: Program Director

Location: Imagine Emerald (Adolescent outpatient in Boise) and Imagine Nampa (Adolescent outpatient in Nampa)

Schedule: As needed Monday-Friday 8:30am-4:30pm at either location

Compensation: $19-21/hour

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a key member of the Northpoint team, the Administrative Assistant is responsible for handling patient-facing duties as well as general office management tasks. This person will ensure the proper reception of all patients, clients, and visitors into the facility and greet all incoming patients, visitors, and staff with a friendly, smiling face and a helping hand. The Administrative Assistant will work closely with the expanded team to ensure facility day to day operations are running appropriately. The ideal candidate has excellent communication and multitasking skills, problem solving skills, a positive attitude, and a strong work ethic.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Coordinate office management schedules, coverage, and team needs

Client and staff Telehealth liaison

Responsible for the completion and collection of all necessary intake paperwork and documentation

Track patient information and statistics in support of The Joint Commission requirements

Assist leadership in developing data tracking processes and trainings needed to improve the team

Track facility maintenance needs

Complete inventory ordering for designated facility

Schedule and complete fire drills, egress testing, safety committee meetings, infection control meetings

Responsible for environmental cleanliness, organization, and presentation

Reception duties; scheduling of clients, answering telephone, customer service needs, follow up calls, track attendance, send out appointment reminder alerts, assist in Medicaid transportation, process incoming mail

Coordinate client UA results with multidisciplinary team

Maintain lobby environment to promote warm and welcoming surroundings, including seasonal décor

Ensure a safe and secure lobby environment for employees, clients, guardians, and visitors

Facilitate client arrival and departure from programming

Schedule, organize, and manage Joint Commission and facility compliance needs

Screen and monitor visitors and connect them with the appropriate staff member

Display initiative by identifying problems and making recommendations to solve them

Answer inquiries and obtain information for general public, clients, visitors and staff in an expedient, professional and courteous manner

Manage and provide training to incoming and current reception and clinical staff for front desk duties

Liaise with facility vendors including cleaning, maintenance, and transportation services

Organize, maintain, and create client orientation packets

Work collaboratively with management positions in creating and identifying efficiencies within the facility

Plan in-house activities such as parties, celebrations and trainings

Adhere to all company policies and procedures

Maintain confidentiality in accordance with 42 CFR Part 2 and all other established policies, procedures, and standards of care

Performs other related duties and special projects as assigned

QUALIFICATIONS/REQUIREMENTS FOR THE POSITION:

Must be at least twenty-one (21) years of age

Excellent communication and time management skills

Strong telephone and office etiquette

Knowledge of Microsoft Office Suite, data entry software and other office related computer software

Ability to perform duties with minimal supervision

Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish

PREFERRED KNOWLEDGE AND SKILLS:

Excellent critical thinking skills

Excellent organizational abilities

Exceptional written and oral communication skills

Comfortable analyzing information and dealing with complexity

Quickly and effectively identify and resolve problematic situations

Able to handle confidential material in a reliable manner

Ability to perform several tasks concurrently with ease and professionalism

Ability to effectively prioritize workload in a fast-paced environment

Strong attention to detail and accuracy

Proficiency with Microsoft Office Suite

This job description is not intended, and should not be construed, to be and exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by the employee or employer with or without notice.

Compensation:

$19—$21 USD