Accounts Receivable Analyst

About the role...

We are seeking an experienced detail-oriented professional with strong operational discipline, excellent communication skills, and a proven ability to thrive in a fast-paced, high-volume environment. The candidate will have an ownership mentality and act as both a financial steward and a partner to internal and external stakeholders. The candidate will help ensure all receivable activity aligns with contractual terms, customer expectations, and organizational standards. The ideal candidate is hands-on, detail-oriented, and energized by the chance to bring AI and automation into a finance function.

What you will be doing…

- Ensures timely and accurate billing to customers

- Resolve customer billing issues, reconcile account discrepancies, and disputes, and assists customers and internal departments with problem solving needs

- Ownership of AR aging with focus on preventing and clearing past due accounts.

- Daily cash application and bank reconciliations.

- Work with Synthesia sales staff to resolve open questions on customer invoices and status

- Register and maintain customer portals including working with other departments to complete periodic customer reviews of Synthesia

- Analyze billing trends, customer behavior, and feedback to inform process improvements and enhance the customer experience.

About you...

- 3+ years of hands-on experience in Accounts Receivable and/or Billing.

- Proficiency with ERP systems such as NetSuite, or equivalent platforms.

- Strong understanding of Order to Cash transaction lifecycle.

- Strong Excel skills with the ability to build and analyze reports.

- Customer service orientation and strong communication skills.

- Demonstrated success in identifying and implementing process improvements and automation.

Bonus points...

- Experience with Salesforce

- Experience with Stripe

- Experience with customer portals (Ariba, Coupa)

- Understanding of VAT & Sales Tax (Anrok)

- SaaS industry experience

- Examples of recent experimentation or utilization of AI tools to improve a process or redesign a workflow

At Synthesia we expect everyone to...

- Put the Customer First

- Own it & Go Direct

- Be Fast & Experimental

- Make the Journey Fun

You can read more about this in this public Notion page https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2