Account Manager, Enterprise — UK & Europe

As an Enterprise Account Manager on our Account Management team, you'll own and grow a portfolio of Plaid's most strategic customers across the UK and Europe, spanning leading fintechs, banks, and enterprise accounts. This is a growth role: you'll be the trusted advisor your customers call on directly for guidance on how to build and deliver a seamless product experience, and you'll use that relationship to identify and deploy new, innovative use cases across your book. You will own commercial growth end to end, from renewals through to multi-product expansion, working closely with Sales, Product, Solutions Engineering, and Legal to get there.

Responsibilities

- Own and grow a portfolio of Plaid's largest and most strategic UK & European enterprise customers

- Build deep, trusted-advisor relationships with executive sponsors and day-to-day operators, so customers come to you first for product and strategic guidance

- Proactively grow the account: identify upsell and cross-sell opportunities within the existing book and convert them into deployed use cases

- Deploy new, innovative use cases across some of the leading fintechs and banks in the UK and Europe

- Lead commercial conversations including renewals, expansions, and strategic partnership discussions

- Act as a strategic consultant, bringing industry insight, product guidance, and data-driven recommendations to customer conversations

- Lead key customer initiatives: business reviews, operational checkpoints, product launches, and technical escalations

- Develop account strategies that balance near-term commercial execution with long-term customer growth

- Partner cross-functionally with Sales, Solutions Engineering, Product, Engineering, Support, and Legal to drive outcomes

- Advocate for customers internally, surfacing feedback and market insight that influences Plaid's product direction

Qualifications

- 7+ years in a client-facing commercial role: Account Management, Strategic Partnerships, Consulting, or Business Development

- Demonstrated success growing enterprise relationships and revenue within an existing book of business

- Strong commercial acumen, with a track record of driving renewals, expansions, and multi-product growth

- Proven ability to navigate complex organisations and build relationships at all levels, including executive leadership

- Experience partnering cross-functionally with Sales, Product, Engineering, and Support

- Comfortable operating and travelling across UK and European markets; familiarity with the regional fintech and banking landscape and regulatory context (e.g. PSD2, regulated landscape) is a strong plus

- Excellent communication, presentation, and relationship-management skills

- High degree of ownership, curiosity, and customer empathy