Commercial Service Supervisor

Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our Olathe, Kansas office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply!

Job Responsibilities:

Assist with daily scheduling of all jobs; ensuring customers’ preferences are met

Provide immediate problem-solving assistance to office staff or service technicians

Constantly monitor in Real Time service technicians’ schedules in computer to maximize efficiency and profitability

Track for jobs completed and place follow up calls to customers to ensure expectations were met

Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing

Responsible for timely completion of all administrative paperwork associated with this position

Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary

Participate in planning process and establishing department goals and objectives

Other duties assigned by manager

Job Requirements:

Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience may be considered

Experienced using Microsoft Office applications

Must have a valid driver’s license and a good driving record

Ability to effectively communicate with the customer and represent the company in a professional manner

Strong aptitude for technical applications and mechanical systems

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