Enterprise Account Manager (India)

About Us:

Nanonets agents are built for complex business processes. Ranked #1 in understanding unstructured data and applying business rules in processes like accounts payable, order management, and supply chain.

Nanonets agents handle the exceptions other tools miss, reducing processing time by 94% and delivering clean data to SAP, Salesforce, or any system of record. That's why global enterprises reach for Nanonets when workflows are complex and accuracy is non-negotiable.

Learn more about us here:

Youtube

Hugging Face

Nanonets Research

The Role

Nanonets is seeking an Enterprise Account Manager to own Enterprise customer relationships, with a strong focus on upsell, expansion, and renewal.

This role sits at the critical intersection of post-sale execution and revenue growth. You'll engage customers early in their journey, build the account relationship in partnership with the Customer Success Manager, and drive both expansion and retention across your book of business.

Primary KPI: Net Revenue Retention (NRR), driven through expansion ARR and on-time renewal close.

Your primary KPI will be revenue growth and account expansion.

Roles and Responsibilities:

Own a book of enterprise accounts from POC kickoff through renewal, building the commercial relationship and executive alignment

Partner closely with the Customer Success Manager as your first resource for product support, demos, and early expansion discussions before engaging Engagement Manager or Solutions

Proactively identify and execute upsell opportunities (expanded use cases, higher volumes, additional workflows or teams)

Own renewal outreach and negotiation beginning 5 months before renewal date, using the health narrative delivered by the CSM

Build and maintain multi-threaded relationships with economic buyers and executive stakeholders, not just day-to-day operational contacts

Partner closely with Solutions, Product, and Sales to align customer needs with long-term growth opportunities

Run commercial conversations including pricing, packaging, expansion scope, and contract terms

Maintain clear visibility into pipeline health, renewal timelines, and expansion opportunities

Track and report on key metrics including expansion ARR, renewal rate, and NRR

Requirements and Skills

3-5+ years of experience in Account Management, Customer Success (commercial), or Account Executive roles, ideally in SaaS, AI, or automation

Experience driving expansion or growth within existing customer accounts

Proven ability to run commercial conversations and negotiations

Comfortable working alongside technical or solutions-led teams

Strong stakeholder management and communication skills, including experience navigating executive relationships

Thrives in a fast-paced, ambiguous startup environment

Nice to Have

Experience working with AI, workflow automation, or API-driven products

Familiarity with usage-based or value-based pricing models

Background in mid-market or high-velocity enterprise sales motions