Account Manager, Small-Market

What You’ll Do

NetDocuments is seeking an Account Manager who is responsible for developing and managing existing customer accounts while building relationships to find solutions to customer needs for our SaaS company.  The Account Manager will report to the Sales Manager.  The ideal candidate will have experience with all aspects of the customer relationship process.

You will:

Proactively manage and grow a large book of existing customer accounts, with a focus on driving expansion revenue

Generate your own pipeline through outbound activity (calls, emails, and direct account engagement) without reliance on BDR support

Run discovery conversations with customers to uncover business needs and identify upsell/cross-sell opportunities

Own the full sales cycle within your accounts, from initial outreach through close

Maintain consistent activity and pipeline management within Salesforce

What You’ll Need to be Successful

Experience managing and growing existing accounts, not just maintaining relationships

Demonstrated ability to generate pipeline through outbound efforts

Comfort with high activity levels (calls, meetings, follow-ups)

Strong discovery and qualification skills

What Will Make You Stand Out

Proven track record of expanding revenue within a book of business

Experience selling into legal or professional services firms

History of self-sourcing opportunities and running independent discovery

Consistent use of CRM and sales tools to manage pipeline and activity

What You’ll Love About NetDocuments

The People!

90% healthcare premiums company covered

HSA company contribution

401K match at 4% with immediate vesting

Flexible PTO (typically 3 to 4 weeks a year)

10 paid holidays

Monthly contributions for life activities & wellness

Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is:  $75,000.00 + Variable

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity