Welcome Officer
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We're looking for a Welcome Officer who is personable and excited about getting things done. You'll be the welcoming face of the company, responsible for greeting, welcoming, and guiding our staff, clients, and visitors, and will also support your lead, the People Operations Assistant, with administrative tasks.
In this role, you’ll;
Serve visitors by greeting, welcoming, and directing them appropriately, notifying company personnel of visitor arrival, and answering or referring inquiries.
Receive mail and packets, list them, and send them to their recipients while maintaining good traceability.
Direct visitors by maintaining employee and department directories, and keep all appropriate databases up to date on staff members, missions/other travel, document validity, residences, and any other relevant information (schools, airlines, telephone numbers, etc.).
Communicate across Wave offices regarding staff travel and logistics, including flight tickets, hotel bookings for guests, and airport pick-ups and drop-offs.
Interact with relevant authorities (ministries, consulates, etc.) regarding certificates, visas, permits, registration, etc.
Keep a clean reception area safe by complying with procedures, rules, and regulations.
Organize the Welcome side of events/meetings/seminars, coordinating with the parties concerned.
Help with any other tasks as needed by the team.
Key details
Location: You'll work from our office in Bamako.
Work authorization in Mali is required.
Contract type: 6 months fixed-term contract.
Our salaries are competitive and calculated using a transparent formula. We run Performance Reviews twice a year and give bonuses or promotions to exceptional performers who have been at the company for more than 6 months.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
We help you live your fullest life now- we subsidize gym memberships and fitness classes.
Airtime reimbursement.
Free food and a beautiful office space.
Requirements
Bachelor’s Degree, an associate degree, or professional training in Administration, Travel Industry, Tourism, or a similar field.
Excellent listening skills.
Very good command of written and spoken French.
A local language and English are a plus.
Computer proficiency and ability to operate Microsoft Office packages.
Three years experience in a similar position.
You might be a good fit if you
Are extremely organized and skilled in prioritizing multiple projects.
Are a welcoming person with excellent oral and written communication skills.
Demonstrate strong organizational skills with the ability to multitask.
Are self-disciplined, highly motivated, and able to work independently.
Have computer proficiency and ability to operate Microsoft Office packages.
Maintain confidentiality and integrity at all times.
Pay attention to detail.
Can work within a fast-paced, high-volume environment.
Our team
We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.