Technical Team Leader
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
Monday to Friday, 38 hours per week, onsite in our Brisbane office.
Aside from providing leadership to the technical team, the Technical Team Leader ensures that client satisfaction, service levels and performance targets are met, while optimizing resources and maintaining high morale. The role also includes acting as a technical escalation point and delivering hands-on client support
Other key responsibilities include but may not be limited to following:
Lead and support the team; act as an escalation point
Manage daily operations, scheduling, and rostering
Allocate resources based on priorities and capacity
Coach, mentor, and drive team performance
Support training, performance management, and hiring processes
Oversee leave approvals and ensure team coverage
Maintain service quality, SLAs, and updated procedures
Communicate with stakeholders and collaborate on solutions
Ensure accurate tracking in ConnectWise
Support service delivery, projects, and technical tasks
Deliver excellent client service and build relationships
Promote clear team communication
Ensure compliance with WHS policies
Perform other related duties as needed
Who we are looking for
Successful candidate must possess:
2+ years of experience as a Technical Team Leader
At least 5 years of experience as a Senior Engineer
Must have strong experience in Windows Server, AD, DNS, O365, Exchange, virtualization
Strong leadership, communication, and interpersonal skills
Strong customer focus and client management skills
Prior experience in working on performance targets
Able to multitask, prioritize, and solve problems effectively
Proactive, self-motivated, and willing to share knowledge
Committed to quality, innovation, and continuous improvement
Technical expertise and networking experience (LAN/ SAN/NAS experience is desirable
Relevant vendor certifications (e.g., Microsoft, Cisco, VMware) is desirable
What we offer
A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Lunches and snacks provided
Comprehensive Employer Assistance Program
Referral bonus
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View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
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