Technical Project Manager (OSS)

Position Overview

We are seeking a hands-on Technical Project Manager (OSS) to lead the delivery and implementation of an Operational Support System within a complex, vendor-driven environment. This role goes beyond coordination—you will actively drive deliverables, resolve blockers, manage acceptance processes, and contribute to technical workstreams.

You will serve as a critical link between internal cross-functional teams (e.g., engineering, operations, service delivery, and network operations) and external partners. The ideal candidate is equally comfortable with program delivery and technical depth, able to interpret architecture documents, support testing activities, and ensure successful execution across all project milestones.

Key Responsibilities:

Own and drive delivery obligations across all OSS program milestones

Maintain implementation plans and critical path tracking, identifying and resolving risks proactively

Manage deliverable acceptance processes, including review coordination and formal sign-offs

Lead User Acceptance Testing (UAT), including planning, validation of acceptance criteria, coordination, and final approvals

Serve as the primary operational interface with external vendors and partners

Identify scope gaps and manage change requests through appropriate review and approval workflows

Monitor service level commitments and initiate escalation when needed

Review technical deliverables to ensure alignment with functional and operational requirements

Coordinate infrastructure readiness activities with internal technical teams

Support data validation activities, including KPI definitions, configuration baselines, and monitoring thresholds

Contribute to requirements gathering, use case documentation, and acceptance criteria development

Identify integration dependencies and mitigate risks impacting delivery timelines

Maintain program documentation, including decision logs, meeting notes, action trackers, and status reports

Manage delivery tracking tools and ensure visibility into progress across workstreams

Ensure knowledge capture and documentation completeness across the program lifecycle

Qualifications

Education:

Bachelor’s or Master’s degree in Computer Science, Telecommunications Engineering, or a related field, or equivalent professional experience

Experience:

A minimum of 5+ years managing complex software or network infrastructure programs

Experience working with vendor-delivered projects, including milestone tracking, acceptance workflows, and SLA management

Prior technical experience (e.g., software engineering, systems engineering, network operations) is highly valued

Familiarity with OSS domains such as Fault Management, Performance Management, Configuration Management, Inventory, and Provisioning

Understanding of contract frameworks, change management processes, and service delivery governance

Working knowledge of cloud platforms, containerization, and CI/CD concepts

Experience with project tracking and collaboration tools

Preferred Qualifications:

Experience working in telecommunications or large-scale network environments

Familiarity with industry frameworks (e.g., TM Forum standards)

Exposure to OSS/NMS platforms or monitoring systems

Experience supporting system integrations and API-driven architectures

Soft Skills:

Strong ownership mindset with a proactive, results-driven approach

Proven ability to manage multiple priorities and track commitments with precision

Excellent problem-solving skills and attention to detail

Strong interpersonal and collaboration skills across cross-functional teams

Clear and confident written and verbal communication skills

Ability to build structure and clarity in evolving or ambiguous environments

Comfort engaging with both technical and non-technical stakeholders

Technology Stack:

Project & Program Management: Jira, Confluence, Microsoft Project or similar tools

OSS/NMS Platforms: Familiarity with industry-standard systems

Cloud & Infrastructure: AWS (working knowledge), Kubernetes (basic understanding), CI/CD concepts

Integration & APIs: REST APIs, event-driven architectures, messaging systems

Observability Tools: Monitoring and logging platforms (e.g., Grafana, ELK, or similar)

Documentation & Diagramming: Confluence, diagramming tools

Version Control: Git (basic knowledge)

Physical Requirements

Ability to work in a standard office or remote environment and use a computer for extended periods

Ability to participate in occasional after-hours support or incident response activities

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.