SOC/NOC Operations Manager – Senior

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

SOC/NOC Operations Manager – Senior

Location: National Capital Region (Washington, DC) – Hybrid/Onsite

Clearance: Must be able to pass background check (U.S. work authorization required)

Salary: $120,000-$130,000

Position Overview

We are seeking a Senior SOC/NOC Operations Manager to lead enterprise cybersecurity and network monitoring operations. This role is responsible for overseeing 24x7x365 operations, ensuring efficient incident response, maintaining operational performance, and driving continuous improvement across integrated SOC/NOC environments.

Key Responsibilities

Lead daily SOC/NOC operations, including:

Security and network monitoring

Incident triage and response coordination

Escalation management and workflow oversight

Manage operational processes, including:

Event handling procedures

Shift handoffs and escalation paths

Standard operating procedures (SOPs) and playbooks

Ensure full 24x7x365 operational coverage through staffing, scheduling, and escalation management

Track and report on:

SLAs and KPIs

Incident trends and response times

Operational performance and service delivery metrics

Conduct post-incident reviews and implement process improvements

Develop dashboards, reporting artifacts, and operational metrics

Coordinate with cross-functional teams:

Security engineering

Network operations

Vulnerability management

Compliance and service desk teams

Provide executive-level briefings on operational status, risks, and improvements

Required Qualifications

8–10+ years of experience in:

Cybersecurity operations

Network operations (NOC)

Incident response or enterprise IT operations

5+ years of leadership experience managing:

SOC / NOC / CSOC teams

Monitoring and incident response operations

Experience supporting:

24x7x365 operational environments

Shift coordination and escalation workflows

Strong experience with:

Incident triage and escalation

Root cause analysis

KPI/SLA tracking and reporting

Continuous process improvement

Technical Expertise

Experience with tools such as:

Splunk, Microsoft Sentinel, Elastic

Microsoft Defender (MDE), Tanium

ServiceNow, SolarWinds

Core capabilities:

Monitoring and alert management

Incident response coordination

Dashboard development and reporting

Operational metrics and performance tracking

Education

Bachelor’s degree in Cybersecurity, IT, Computer Science, Engineering, or related field (or equivalent experience)

Certifications (Preferred)

CISSP (preferred or required)

Additional certifications such as:

CISM, CASP+, CySA+

GCIH, GCIA, GCFA

Security+, ITIL

Additional Qualifications

Strong communication and stakeholder management skills

Experience delivering executive-level reporting and briefings

Ability to coordinate across technical and operational teams

Experience in enterprise or federal environments preferred

Ideal Candidate Profile

Operational leader with deep SOC/NOC experience

Proven ability to manage high-tempo, 24/7 environments

Strong in process optimization and performance management

Comfortable interfacing with leadership and customer stakeholders

Data-driven decision maker with strong reporting capabilities

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.