Senior Client Success Manager
About Artisight
Artisight transforms hospital operations with its Smart Hospital Platform, helping health systems reduce costs, improve efficiency, and enhance patient care. Guided by deep clinical expertise and powered by NVIDIA GPUs, Artisight’s voice-activated sensors and computer vision technology enable real-time observation, virtual nursing, and automated documentation directly in the EHR. The platform integrates seamlessly with existing workflows to reduce staff burden, accelerate patient throughput, and improve safety. More than 400 hospitals across 30 health systems trust Artisight to deliver measurable results, including cutting patient falls by over 50%, reducing nurse turnover, and saving millions annually.
About the Role
We're seeking a Senior Client Success Manager to join our Client Experience team at Artisight. In this role, you'll drive value realization and relationship management for healthcare clients transitioning from sales prospects to long-term partners, and help strengthen retention, adoption, and growth across the organization.
This role is remote, based in the United States, and requires U.S. work authorization.
What You'll Do
Partner with clients and internal teams to increase product adoption, uncover expansion opportunities, and strengthen client loyalty and retention
Collaborate with clients to track and deliver on their business outcomes while promoting the value of Artisight's products and services
Support and improve processes involving both internal and external stakeholders, including software deployment, clinical consultation, and technical issue resolution
Drive new business growth within existing client accounts through advocacy and referenceability
Manage client escalations and guide them to successful resolution
Contribute to scaling Client Experience processes and policies alongside Artisight leadership
Communicate progress, insights, and recommendations clearly to executive leadership teams and cross-functional stakeholders
What You Have
5+ years of Client Success or Account Management with a technical (SaaS) product within Healthcare, or background in consulting or as a program delivery owner for a large enterprise within Healthcare
Experience working in healthcare, specifically with patient care delivery systems and hospital operations
Demonstrated ability to lead client relationships and drive customer retention with technical SaaS products
Comfort working with executives, clinicians, project managers, and technical stakeholders
Strong communication skills and a collaborative working style, with the ability to adjust your approach for different audiences
A thoughtful, organized approach to managing complex processes and tracking client success metrics
Knowledge of nursing workflows and hospital operations
Bonus Points For
Familiarity with customer success platforms and enterprise healthcare software
Experience in sustaining business growth and profitability by maximizing customer value
Exposure to analyzing data to improve customer outcomes and experience
Why You'll Enjoy This Role
Impact: Your work directly influences client satisfaction, clinical outcomes, and the success of healthcare organizations using Artisight's solutions
Growth: You'll develop leadership capabilities while scaling processes in a growing healthcare technology company
Team: You'll collaborate with Client Success leadership, sales, product, clinical consultants, and technical teams
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Equal Opportunity EmployerArtisight is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
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Careers at ArtisightTo learn more about our culture and the total rewards we offer, visit our Careers page.