Salesforce Developer

Job Title: Senior Salesforce - Service Cloud Consultant

Key Skills: Salesforce, Cloud

Location: Brazil

Mode: Remote

We at Coforge are hiring Senior Salesforce - Service Cloud Consultant with the following skill set.

Key Responsibilities

Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management;

Customize & Integrate using Apex, LWC, and platform tools to meet business requirements;

Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture;

Enable DevOps by managing version control, pipelines, and automated deployments with Copado;

Support & Train users, ensuring adoption, data integrity, security, and compliance;

Stay Current with Salesforce releases and emerging capabilities.

Required Skills & Qualifications

Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts;

Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies;

Hands-on experience with Copado or equivalent Salesforce DevOps platforms;

Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred;

Ability to lead solutioning efforts and provide strategic guidance beyond code delivery.

Preferred Skills:

Experience with Agentforce, Data Cloud, and other advanced Salesforce products;

Familiarity with large-scale Salesforce migrations and multi-cloud integrations;

Ability to work effectively with onshore and offshore teams;

Prior consulting or partner-side experience with Salesforce delivery.

Posted On: 14-07-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.