Research Assistant

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

How This Role Makes a Difference

Central Clinical Services enables decentralized and hybrid clinical trials by providing staff who virtually support patients and sites. The Research Assistant (RA) position delivers a strong customer experience for both sites and patients by providing virtual study support under the delegation of a PI. The RA is accountable for study delivery at the patient level and is expected to support the patient experience, data management, and other study administrative tasks with a quality-first approach. This is an early-to-mid experience position with the expectation that the RA has working knowledge of and experience in the clinical research industry. Candidates will be hired at the RA I or RA II level depending on experience.

How You'll Make An Impact

Patient Engagement

Identify, recruit, educate, and pre-screen potential patients for a study

Analyze, understand, and be knowledgeable of the study protocol and the associated disease(s) in combination to be able to educate patients and their families on what participating in the study means for the patient

Speak about studies with patients in a manner they can understand

Interpret patient reported medical history and medication use to determine pre-screening qualification for a study

Assess if a patient is ready to be scheduled for a screening visit for a study or if more time is needed for them to become informed about the study, including a potential discussion with the study doctor

Review next required study visits for patients and the timeline in the protocol to ensure they are scheduled within protocol window

Work closely with the Central Study Coordinator to understand all aspects of the study to which each patient consented, and ensure they are being scheduled for all applicable protocol mandated activities

Proactively contact patients to collect information, remind them of upcoming appointments, and engage in other patient retention activities

Verify completion of study visits through systems checks and then process patient stipend payments accordingly

Communicate PI decisions on study eligibility to patients

Communicate via various mediums such as phone, email, and video conference

Document all patient interaction appropriately and in accordance with GCP and ALCOA-C

Help troubleshoot technology issues for patients as they arise

Systems Maintenance and Data Management

Maintain up-to-date information across multiple study portals

Review data backlog and use good judgement prioritize data entry, clean-up work, and addressing queries according to study needs and requirements

Enter data in the correct systems within the required time frames per site per study

Site Interaction

Attend regularly scheduled meetings with PIs and their site teams

Review work done since previous meeting and prepare the site meeting agenda accordingly

Present progress information, escalations, and items for clarification to PI during calls alongside the CSC

Communicate with study sites between regularly scheduled calls to resolve issues and questions

MRI Facility Set-up

Identify potential facilities for patients to go for study imaging requirements

Explain the imaging requirements to identified facilities per protocol

Negotiate contracts with potential facilities

Serve as the liaison between the facility and the central study imaging reader for the duration of the study

Other Reponsibilities

Analyze and understand study protocols

Support the preparation of regulatory documents, obtain signatures from required and appropriate personnel as required

Help troubleshoot technical issues that may arise

Assist with other study related administrative activities as needed

The Expertise Required

Highly proficient at using a variety of technologies used for clinical research including recruitment platforms, IWRS, EDC, and other clinical trial software, and able to work across multiple platforms at the same time

Skillful with Microsoft Office applications (Word, Outlook, Teams, and Excel)

Demonstrate professionalism in all situations and work effectively with a diverse group of individuals

Understand when issues require escalation

Strong communication customer service abilities

Proficient in research terminology and basic medical terminology

Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C

Strong organization and time management skills

High attention to detail

Ability to work in a fast-paced environment

Critical thinker and problem solver

Ability to work effectively in a remote environment

Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)

Certifications/Licenses, Education, and Experience

Minimum Experience:

A minimum of 2 years of relevant clinical research experience

Spanish fluency is a bonus

How We Work Together

Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.

Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

The expected pay range for this role is $65,000 - $75,000 USD per year for full time team members.

Benefits & Perks (US Full Time Employees)

Paid Time Off (PTO) and Company Paid Holidays

100% Employer paid medical, dental, and vision insurance plan options

Health Savings Account and Flexible Spending Accounts

Bi-weekly HSA employer contribution

Company paid Short-Term Disability and Long-Term Disability

401(k) Retirement Plan, with Company Match

Mandatory Employer Disclosures:

Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.

Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.

Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.

Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.

Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

#LI-Remote

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com