[Remote] Sr Director of Revenue Operations & Business Analytics
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. We welcome applications from candidates across the United States. Employment in states where Convoso is not currently registered may require additional review and setup before employment can begin.
About the Role
Convoso is scaling its go-to-market organization and building a more disciplined, data-driven revenue engine to support predictable growth, retention, and expansion. The Sr. Director, Revenue Operations & Business Analytics will play a critical role in designing, operating, and continuously improving the systems, processes, and insights that power revenue performance across Marketing, Sales, Customer Success, Product, and Finance.
This role sits at the intersection of RevOps execution, GTM strategy, and business analytics. It is a senior, hands-on leadership role responsible for owning revenue data and truth, improving forecast and pipeline predictability, and establishing the operating cadence that enables the business to scale with clarity and confidence.
This is not a passive reporting role. The Sr. Director is expected to actively diagnose problems, drive change, and partner closely with functional leaders to improve execution quality across the full customer lifecycle.
Key Responsibilities
1. Build & Run a Predictable Revenue Engine
Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion
Own pipeline health, forecast accuracy, and stage consistency across the funnel
Improve conversion rates, stage velocity, and execution discipline through data-driven insights
Lead revenue forecasting, scenario planning, and performance analysis
2. Align GTM Teams Around One Operating System
Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations
Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers
Support and enforce weekly, monthly, and quarterly GTM operating cadences
Partner with functional leaders to improve accountability and execution consistency
3. Own Revenue Data, Analytics & System of Truth
Build and maintain a unified revenue data model across the full customer lifecycle
Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data
Establish and maintain consistent KPI definitions and data-quality standards
Enable automated and self-service reporting to reduce manual effort
4. Deliver Executive-Ready Insights
Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity
Proactively surface risks, trends, and opportunities—before they become problems
Support board materials, strategic planning, and OKRs with accurate, trusted data
Translate complex data into clear, actionable insights for senior leaders
5. Improve GTM Productivity & Execution Quality
Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health
Partner with Enablement to improve onboarding, training, and execution quality
Analyze activity-to-output relationships to improve rep and CSM productivity
Support territory design, quota setting, capacity planning, and compensation inputs
6. Own RevOps Systems & Scalable Infrastructure
Own the RevOps tech stack, CRM, integrations, and automation
Reduce tool sprawl and simplify workflows across the GTM lifecycle
Drive automation and AI use cases that improve efficiency and predictability
Support expansion readiness, new segment launches, and GTM experimentation
7. Cross-Functional Leadership & Influence
Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders
Influence behavior, process adherence, and data-quality standards across teams
Lead and develop RevOps resources (direct or dotted-line) as the function scales
Qualifications
7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS
Experience operating in a scale-up environment
Proven track record improving forecast accuracy, pipeline quality, and execution consistency
Deep understanding of GTM funnels, sales processes, retention, and expansion drivers
Strong analytical skills; hands-on experience with Salesforce, BI tools, and GTM automation
Experience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teams
Strong executive communication skills; able to simplify complexity and drive alignment
Builder mindset with a high bias for action
What Success Looks Like (6–12 Months)
Forecast accuracy consistently within ±5–7%
Pipeline flow and stage consistency materially improved
Trusted GTM dashboards used weekly by executives and functional leaders
Clear visibility into ARR, NRR, churn drivers, expansion, and productivity
Weekly GTM operating cadence running reliablyReduced ad-hoc reporting and manual data work
GTM teams aligned around shared metrics, definitions, and execution standards
Work Perks Worth The Hype:
Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
And a team of highly experienced and kind colleagues!
HQ Office:
Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
Monthly Massages
On-site Car Wash
Free Parking
Compensation:
The base salary range is: $170,000 - $200,000
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.