Receptionist

The Receptionist continuously offers the highest level of service to all corporate employees and their visitors. The Corporate Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Maintains the company's professional image by providing prompt, courteous, and efficient service—you are our resident "Director of First Impressions."

The successful applicant will be supporting an upcoming customer-facing project. This role requires a professional, service-oriented individual with previous retail customer service experience, as you will be interacting with employees, visitors, and clients daily while helping deliver an exceptional customer experience.

The Receptionist will also be called upon to assist in other SPS service areas including, but not limited to, Mail/Shipping Operations, Hospitality, and general office/facilities support based on operational needs to provide a top-tier customer experience.

A willingness to be cross-functional in SPS onsite services is essential. This role continuously delivers the highest level of service to all customers.

Responsibilities:

Reception Duties

Provide 5-star customer service to all employees and visitors through all forms of communication.

Log visitors into the registration system.

Activate temporary badges for employees who have forgotten, lost, or are experiencing issues with their access badge.

Issue facility access cards to employees.

Prioritize incoming calls and escalate customer service issues through the appropriate chain of command.

Ensure company phone and speed dial lists remain current.

Provide light administrative support, including scheduling meeting rooms, ordering catering, and assisting other teams with tasks such as envelope labeling, compiling manuals, and other administrative projects.

Proactively seek additional work during downtime.

Build professional relationships with customers and cross-functional teams.

Maintain a clean, organized, and welcoming reception area, including visitor reading materials.

Maintain professionalism and composure when interacting with callers and visitors.

Competencies

Driven by customer satisfaction

Strong integrity and business ethics

Excellent written and verbal communication skills

Exceptional customer service skills with a professional attitude and appearance

Strong organizational and time management skills

Ability to maintain confidentiality

Strong attention to detail

Ability to effectively manage multiple priorities and ongoing tasks

Results-oriented mindset

Works well with both internal (SPS) and external (client) teams

Fast learner

Able to follow instructions and adapt to changing priorities in a customer service environment

Qualifications & Education

High School Diploma (or equivalent) required.

1–3 years of previous work experience required, with a strong preference for administrative, reception, concierge, or customer-facing experience.

Previous retail customer service experience is prefered to support an upcoming customer-facing project.

Ability to work assigned hours as determined by the manager.

Excellent organizational and time management skills.

Strong analytical and problem-solving abilities.

Superb written and verbal English communication skills.

Customer-focused, task-driven personality.

Ability to multitask and prioritize assignments and customer needs.

Proficiency with, or ability to quickly learn, computer-based systems including multi-line phone systems, PC/Mac environments, Microsoft Office, multifunction printers/scanners, and other office equipment used in SPS service areas.

Maintain a professional appearance and attitude at all times.

Adhere to all company policies and procedures.

Physical Requirements

Fine and gross motor skills, including the ability to grasp, lift, carry, and move packages using a standard wheeled cart with a load capacity of up to 60 lbs.

Ability to walk, bend, kneel, stand, and/or sit for extended periods.

Manual dexterity to operate office equipment such as phones, copiers, scanners, and binding equipment.

Ability to frequently lift or move 40 lbs. or more.

Travel: None or negligible.

Other Duties:

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required for this role. Responsibilities may change at any time with or without notice.

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):

No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:

This posting is for an existing vacancy.

Pay Range

$20—$23 CAD