QA Engineer (MIS) (Remote)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

As a QA Engineer supporting MIS teams, you will work across diverse business systems including SaaS platforms (NetSuite, Salesforce, Workday, etc.), hosted solutions, and internally developed applications to ensure high quality output. This role requires a self-starter mentality and the ability to quickly learn new systems and requirements, including specialized testing for AI systems and Large Language Models (LLMs).

This role is ideal for someone who thrives on continuous learning, takes ownership of quality assurance processes, and can quickly become proficient with new applications and technical environments.

Responsibilities:

Test Strategy and Planning

Develop and implement comprehensive test strategies for MIS systems and projects

Create detailed test plans and test cases for new features, enhancements, and integrations

Maintain QA best practices and standards across all platforms

Quickly adapt to and learn new systems, platforms, and business processes with minimal guidance

Proactively dig into requirements documentation to thoroughly understand system functionality

Test Execution

Perform thorough manual testing across the full spectrum of MIS applications and software

Execute functional, regression, integration, and user acceptance testing

Perform specialized testing of AI systems including Large Language Models (LLMs) and agentic AI, evaluating outputs for accuracy, consistency, and alignment with business requirements

Conduct performance and load testing when necessary

Automated Testing

Design, develop, and maintain automated test scripts to appropriately support a variety of applications

Identify opportunities and implement test automation for repetitive testing scenarios

Continuously improve test automation coverage and efficiency

Defect Management

Identify, document, and track software defects using appropriate tools

Analyze and document bugs and errors discovered during testing phases

Provide clear, detailed reproduction steps and supporting evidence for identified issues

Collaborate with developers to ensure timely resolution of issues

Perform root cause analysis on critical bugs to prevent recurrence

Cross-Platform Testing

Test integrations between systems to ensure data consistency, data flow, and functionality

Verify end-to-end business processes that span multiple systems

Rapidly gain understanding of business workflows to provide meaningful QA feedback

Reporting and Documentation

Prepare detailed test reports and quality metrics for stakeholders

Maintain up-to-date test documentation, including test cases and procedures

Report test results in a clear, concise manner for both technical and non-technical stakeholders

Develop comprehensive test plans that align with business requirements

Collaboration

Work closely with developers, business analysts, and product owners to understand requirements and ensure quality throughout the development lifecycle

Participate in sprint planning, daily stand-ups, backlog refinement, and retrospectives as appropriate

Work closely with teams to resolve identified issues

Continuous Improvement

Stay updated on the latest QA methodologies, tools, and best practices

Propose and implement process improvements to enhance testing efficiency and effectiveness

Qualifications:

Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience

3+ years of experience in software quality assurance

Strong experience in both manual and automated testing methodologies across SaaS platforms (NetSuite, Salesforce, Workday, etc.)

Proficiency in at least one test automation framework (Copado Robotic Testing experience is a plus)

Working knowledge of programming/query languages (SOQL, SQL, Java, Python) and API testing tools like Postman

Experience with Jira for requirement and bug management

Knowledge of CI/CD pipelines and experience with cloud platforms (AWS, Azure)

Understanding of testing approaches for AI systems, particularly for evaluating LLM outputs for accuracy and alignment with requirements

Experience with database testing and data integration validation

Familiarity with workflow automation tools (UiPath, Work-Relay is a plus)

Knowledge of security testing principles and best practices

Exceptional attention to detail with excellent analytical and problem-solving capabilities

Strong communication skills and ability to thrive in a fast-paced, collaborative environment

Self-motivated ability to quickly learn new systems and technologies with minimal supervision

The base pay for this position ranges from $90,000 - $105,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Application deadline: 6/1/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.