Operations Supervisor- Rochester
About Nabis
Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B+ worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.
Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including DoorDash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology, and our ultimate goal is to become the largest distributor of cannabis products in the world.
The Role
The Operations Supervisor's responsibility is to assist Delivery Specialists and Dispatch Associates as they navigate product drop-offs, payment pickups, and customer service communications to retailers. Other duties include viewing/preparing paperwork, assisting with vehicle loading and unloading, and scheduling delivery routes along with delegating tasks to dispatch associates.
Responsibilities:
Supervise the overnight intake of long-haul transfers and cross-hub shipments, ensuring all incoming products are accurately unloaded, staged, and documented in BioTrack and internal systems
Prepare, stage, and load delivery vehicles for the upcoming delivery shift, verifying correct orders, manifests, invoices, and Biotrack alignment
Operate lift gates, forklifts, and pallet jacks to securely move and organize pallets and product within the warehouse
Coordinate dispatch paperwork including manifests, AP summaries, and invoices, ensuring route documentation is complete and accurate before drivers launch
Support real-time driver communications during dispatch window, acting as point of contact for delivery questions, invoice edits, payment coordination, and retail follow-up
Track and monitor reschedules, rejected product, and reverse logistics to minimize disruptions and ensure operational flow
Provide leadership and task delegation to overnight dispatch associates and drivers, ensuring timely execution of all staging and vehicle prep
Audit and update internal trackers with order status, launch updates, and inbound/outbound product movement
Occasionally support early morning deliveries when necessary
Requirements:
Must be 21 years or older to work in the cannabis industry
Cannabis experience a plus
Associate degree OR 2 years relevant work experience
Outstanding communication and people skills
Knowledge of manual and systematic warehouse movement
Ability to lift 50 lbs., bend, stretch, and twist
Monday - Friday on-site work availability
Ability to work occasional weekend shifts
Qualifications:
2 years in dispatch or distribution
Excellent organizational and leadership abilities
Outstanding communication and people skills
Collaborative problem-solving abilities
Detail-oriented and highly analytical work habits
Excellent time management skills
Low-ego, adaptable, and high EQ
Familiarity with routing-based software platforms
Able to have disciplinary conversations with employees
Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM)
Strong customer service, verbal/written communication, and interpersonal skills
Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail
Embodiment of Nabis Core Values
Compensation & Benefits:
Competitive pay
You'll work at the fastest growing cannabis startup
Medical/Dental/Vision offered to all full-time employees.
Well-rounded co-workers and teammates that are all striving towards the same goal. Nabis maintains a fun and energetic culture!
Competitive compensation 24.00 an hour
On-site snacks and beverages.
Nabis is an Equal Opportunity Employer
Nabis seeks to create a diverse work environment because all teams are stronger and have different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.