Key Account Executive

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

Role Overview

The Key Account Executive at Smartcat is a senior, revenue-owning role responsible for building multi-million ARR relationships across our highest-potential enterprise customers — and selectively, new enterprise logos with long-term expansion potential.

This is not a passive account management role.

It is a hunter–expander role that requires urgency, executive presence, commercial rigor, AI business fluency, and strong character.

You will:

Expand existing enterprise customers into multi-department, multi-workflow, global relationships

Own a select set of high-quality new logos and hunt them aggressively

Lead executive-level conversations around AI value, governance, ROI, and outcomes

Operate as a strategic revenue owner in close partnership with Field Delivery Engineers (FDE), Customer AI Engineers, Product, Marketing, and RevOps

This role directly drives NRR, expansion ARR, and Smartcat’s path to $100M+ ARR.

Core Responsibilities

1. Expansion Revenue Ownership & Selective New Logo Hunting

Own Expansion ARR and NRR across a defined portfolio of enterprise accounts

Proactively identify and pursue:

Upsell and cross-sell opportunities

Package expansion and agent capability expansion

New workflows, departments, business units, and geographies

Own a select number of new enterprise logos where Smartcat sees long-term, durable ARR potential

Build and execute a clear plan and path to multi-million ARR per account cluster

Treat accounts as businesses, not books of business

This role requires urgency. We do not wait years for deals to happen.

2. True Enterprise Hunter Mentality

You must be comfortable:

Getting out of coaches and low-level users

Navigating complex enterprise organizations to reach real decision-makers

Building multi-threaded relationships across:

Business leaders

Technical stakeholders

Finance and procurement

VP, SVP, and C-level executives

Creating momentum where none exists

This is not a caretaker role.

It is a hunter role inside enterprise whitespace.

3. Executive-Level Commercial & Financial Acumen

You are expected to:

Read and understand:

Balance sheets

Budget ownership and buying power

Enterprise buying centers

Build custom commercial proposals tied to:

Business impact

ROI and value realization

Productivity, cost reduction, and risk mitigation

Lead executive negotiations and stakeholder alignment

Confidently run high-stakes conversations with senior executives across global organizations

You sell outcomes and impact, not SKUs.

4. Procurement & Enterprise Deal Mastery

You must be highly comfortable:

Leading deals through:

Procurement

Legal

Security

AI, data, and governance reviews

Navigating centralized and regional buying committees

Managing pricing, discounting, and contract negotiations

Holding the line on value rather than defaulting to discounting

Controlling the deal process — not being controlled by it

5. Multi-Method Enterprise Selling Fluency

You are expected to be fluent across modern enterprise sales approaches, including:

Challenger

Value-based selling

MEDDPICC-driven qualification

Consultative and executive narrative selling

No single framework is followed dogmatically.

You must apply the right approach for the buyer, the moment, and the deal.

6. AI, Governance & Business Outcomes Fluency

This is a hard requirement.

You must be comfortable leading executive conversations about:

The business value of AI

AI impact on:

Productivity

Speed-to-market

Cost efficiency

Risk mitigation

AI governance, trust, and responsible use

Human-in-the-loop models and quality assurance

Translating Smartcat’s agentic platform and Multi-Agent Systems into measurable ROI

You are not required to be technical-first, but you must be business-first and outcomes-driven.

7. Strategic + Urgent Execution Balance

We expect someone who:

Is strategic and fast-moving

Avoids analysis paralysis

Maintains quarter-by-quarter execution discipline

Does not hide behind long-term strategy to avoid closing deals

If you are “too strategic to close,” you will not succeed here.

8. Cross-Functional Leadership & Delivery Partnership

You will work closely with:

Forward Deployed Engineers (FDE)

Customer AI Engineers

Product and Solutions teams

Marketing and Revenue Operations

You must be comfortable:

Collaborating deeply on scoped expansions

Ensuring complexity is sold correctly

Co-owning outcomes through delivery

Escalating early and intelligently

There is no throwing work over the fence.

9. Character, Humility & Operating Standards (Non-Negotiable)

This role requires elite performance with elite character.

We explicitly hire for the principles of an Ideal Team Player, with special emphasis on humility as a force multiplier.

Humility Is a Requirement

At Smartcat, humility is not weakness.

Humility is power under control.

We expect people who are:

Confident without ego

Secure enough to invite challenge

Willing to be wrong, learn fast, and adapt

Quick to share credit and slow to assign blame

Focused on outcomes over personal recognition

High-ego, lone-wolf behavior will not succeed here — regardless of past revenue.

Hungry, Smart, and Humble — In Balance

Hungry: Relentless about results, ownership, and momentum

Smart: High emotional intelligence and organizational judgment

Humble: Coachable, collaborative, and grounded

Being hungry without humility creates chaos.

Being smart without humility creates friction.

This role requires all three.

10. Comfort Delivering Uncomfortable Truth

This role requires adult, high-integrity communication.

You must be comfortable:

👉 Delivering uncomfortable truth internally and externally

That includes:

Challenging customers when value is at risk

Calling deal risk early

Disqualifying weak opportunities

Pushing back on misaligned scope or expectations

Speaking up with data and conviction

We value truth over harmony and accuracy over optimism.

11. Forecast Rigor & Revenue Ownership

Forecasting is not reporting — it is ownership.

In this role:

You own your forecast

You call it straight

You surface risk early

You do not sandbag

You do not hero-forecast

We operate as one team:

You bring rigor, judgment, and clarity

Leadership brings coaching, support, and execution alignment

Together, we drive outcomes

Forecast integrity is table stakes.

Proof, References & Hiring Bar

This is a Tier-1, board-level role.

Quotas and performance history will be validated

References are required and will be checked

We evaluate patterns over time, not one-off wins

We look for sustained performance, learning from losses, and ownership across roles

This is not a short-term hire. It is a long-term investment.

Leadership & The Business Bet

Smartcat is making a real business bet on this role.

In return, we provide:

Direct access to leadership

Hands-on coaching from a CRO who previously scaled a company to $150M+ ARR and a successful exit

Deep cross-functional support across Product, FDE, CX, Marketing, and RevOps

Clear executive sponsorship and alignment

Leadership leads from the front. Coaching is real.

Who This Role Is Not For

Passive account managers

SKU or price-book sellers

Reps uncomfortable with executives or procurement

Ego-driven lone wolves

“Wait-and-see” strategists

Anyone seeking comfort over accountability

Why joining Smartcat might be your best move so far

A global, connected team

We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.

Be part of an AI Native Organization

We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.

Innovating a $100 Billion industry

Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.

Join the rocketship to scale-up 10x and beyond together

We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.

Smartcat Culture Code: Where Diversity Meets High Performance

At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.