Implementation Engineer
About Artisight
Artisight transforms hospital operations with its Smart Hospital Platform, helping health systems reduce costs, improve efficiency, and enhance patient care. Guided by deep clinical expertise and powered by NVIDIA GPUs, Artisight’s voice-activated sensors and computer vision technology enable real-time observation, virtual nursing, and automated documentation directly in the EHR. The platform integrates seamlessly with existing workflows to reduce staff burden, accelerate patient throughput, and improve safety. More than 400 hospitals across 30 health systems trust Artisight to deliver measurable results, including cutting patient falls by over 50%, reducing nurse turnover, and saving millions annually.
About the Role
We're seeking a Implementation Engineer to serve as the technical anchor between client infrastructure and our engineering capabilities. In this role, you'll be stationed full-time at the client site to troubleshoot complex systems, optimize our deployed AI platform, and ensure seamless technical delivery and ongoing stability. You'll help strengthen customer trust and accelerate value realization across our healthcare implementations.
This role is remote and based in Chicago, IL, and requires U.S. work authorization. You must be based in Chicago as you will go in-office as needed.
What You’ll Do
Partner with clients and internal engineering teams to diagnose and resolve complex technical issues on Linux systems and IoT infrastructure
Manage and monitor hybrid environments, containerized applications, and Kubernetes clusters to ensure high availability
Design and maintain infrastructure automation using tools like Ansible to improve consistency and reduce deployment risks
Lead technical presentations, training sessions, and knowledge transfer with clients and internal stakeholders
Gather and analyze technical requirements to inform implementation strategies and ensure successful deployments
Identify opportunities to optimize performance, enhance client satisfaction, and proactively mitigate risks
Communicate progress, technical challenges, and recommendations clearly across teams and to non-technical audiences
What You Have
5+ years of experience in Enterprise IT and/or DevOps with a track record of managing complex technical implementations
Demonstrated expertise administering Debian-based Linux systems (e.g., Ubuntu) with strong troubleshooting capabilities
Comfort working with configuration management tools like Ansible and TCP/IP networking in cloud and physical environments
Experience supporting containerized applications using Docker and Kubernetes
Strong communication skills and a collaborative working style with both technical and non-technical stakeholders
A thoughtful, proactive approach to risk mitigation and customer relationship management
Bonus Points For
Exposure to healthcare or clinical settings
Familiarity troubleshooting hardware
Experience with Python scripting, CI/CD pipelines (GitHub Actions), and Infrastructure as Code (Terraform)
Familiarity with AWS, Azure, or GCP cloud platforms
Exposure to PostgreSQL database management, particularly clustered environments
Prior experience as a Forward Deployed Engineer or similar field-based technical role
Why You’ll Enjoy This Role
Impact: Your work directly enables healthcare providers to deliver better patient care through reliable, optimized AI-powered virtual care platforms
Growth: You'll develop deep expertise in AI healthcare infrastructure while building skills in stakeholder management and cross-functional technical leadership
Team: You'll collaborate with Cloud Engineers, Software Engineers, and customer IT teams while serving as the trusted technical face of Artisight
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Equal Opportunity EmployerArtisight is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
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Careers at ArtisightTo learn more about our culture and the total rewards we offer, visit our Careers page.