Franchise Support Specialist (Remote – Chicago Area Preferred)

Job Description for Franchise Support Specialist (Remote – Chicago Area Preferred):

👉 Want to play a key role in helping small business owners succeed?

WIN Home Inspection is looking for a Franchise Support Specialist to champion our franchise owners. You’ll be their go-to partner, coordinating across marketing, training, and tech teams, while also supporting projects that strengthen our franchise system.

What You’ll Do:

Be the main point of contact for franchise owners, building trust and rapport

Champion and coordinate requests with internal marketing, training, and tech teams

Provide responsive, empathetic support and follow-through on client needs

Contribute to projects such as training programs, marketing reviews, and process improvements

Troubleshoot and provide guidance as you grow expertise in our systems

What We’re Looking For:

Friendly and empathetic with a flair for marketing

Natural leader with a drive to grow professionally and personally

Quick learner, organized and persistent in getting things done

4+ years in client service or customer success (preferred but not required)

Why WIN

100% remote role (Chicago-area candidates preferred)

Collaborative, inclusive culture built on respect and growth

Health, dental, vision insurance + PTO + 401(k) match

Career development and advancement opportunities