E-commerce Customer Support Specialist

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

JOB TITLE: E-COMMERCE CUSTOMER SUPPORT SPECIALIST

Location: Remote

Time Zone: US Time Zones (EST–PST)

ROLE OVERVIEW

We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.

KEY RESPONSIBILITIES

- Handle customer inquiries related to products, orders, payments, returns, and exchanges

- Provide clear, accurate, and empathetic support via email and chat

- Maintain detailed ticket documentation and customer records

- Collaborate with Operations and Fulfillment teams to resolve issues

- Follow established support processes and quality standards

- Identify opportunities to improve customer experience and support workflows

REQUIRED QUALIFICATIONS

- Experience providing customer support for e-commerce or online retail businesses

- Strong written communication and problem-solving skills

- Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

- Ability to manage multiple tickets and priorities effectively

- Customer-first mindset with attention to detail

PREFERRED QUALIFICATIONS

- Experience working with international customers

- Familiarity with CRM or helpdesk systems

- Experience contributing to FAQs or help center content

TOOLS & TECHNOLOGY

- Support Platforms: Zendesk, Gorgias, Freshdesk

- E-commerce Platforms: Shopify or similar

- Collaboration: Slack, Zoom, Google Workspace

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