Director of Client Success
About Artisight
Artisight transforms hospital operations with its Smart Hospital Platform, helping health systems reduce costs, improve efficiency, and enhance patient care. Guided by deep clinical expertise and powered by NVIDIA GPUs, Artisight’s voice-activated sensors and computer vision technology enable real-time observation, virtual nursing, and automated documentation directly in the EHR. The platform integrates seamlessly with existing workflows to reduce staff burden, accelerate patient throughput, and improve safety. More than 400 hospitals across 30 health systems trust Artisight to deliver measurable results, including cutting patient falls by over 50%, reducing nurse turnover, and saving millions annually.
Director of Client Success
About the Role
We're seeking a Director of Client Success to lead our Client Success department at Artisight. In this role, you'll own the strategy and execution of the client experience across our healthcare client portfolio, building a world-class post-sale experience that drives retention, deepens adoption, and positions Artisight as an indispensable partner to health systems nationwide. You'll lead a team of Client Success Managers while serving as an executive-level relationship owner for our most strategic accounts.
This role is remote, based in the United States, and requires U.S. work authorization.
What You'll Do
Lead and develop a team of Client Success Managers, establishing coaching cadences, performance standards, and a culture of accountability and client obsession
Own the Client Success strategy defining how Artisight drives adoption, retention, and expansion across the client lifecycle
Own accounts to effectively manage key Artisight customers
Design and scale our client experience, processes, playbooks, and tooling alongside Artisight leadership to support organizational growth
Partner cross-functionally with Sales, Product, Clinical, and Technical teams to align on client outcomes and surface insights that shape product roadmap and go-to-market strategy
Drive net revenue retention by identifying expansion opportunities, championing referenceability, and reducing churn through proactive relationship management
Own escalation resolution at the executive level, guiding clients and internal teams to timely, high-quality outcomes
Report on portfolio health synthesizing data across accounts to present clear insights, risks, and recommendations to the executive leadership team
What You Have
8+ years in Client Success, Account Management, or Customer Experience with a technical (SaaS) product, with at least 2–3 years in a people management or team leadership capacity
Deep experience working in or with healthcare specifically around patient care delivery systems, hospital operations, and clinical stakeholder engagement
Proven track record of building and scaling client success functions, not just managing accounts
Executive presence and demonstrated ability to influence VP and C-suite stakeholders across both client and internal organizations
Strong analytical mindset with experience using data to monitor portfolio health, forecast retention, and drive continuous improvement
Exceptional communication and facilitation skills, with the ability to align diverse audiences around shared goals
Familiarity with nursing workflows, hospital operations, and the complexity of enterprise healthcare technology deployments
Bonus Points For
Experience selecting, implementing, or optimizing customer success platforms
Background in management consulting or health system operations
Exposure to value-based care models and how health systems measure clinical and operational ROI
Experience contributing to sales cycles as a post-sale subject matter expert or executive sponsor
Why You'll Enjoy This Role
Impact: Your leadership directly shapes the outcomes of healthcare organizations and the clinicians and patients they serve
Ownership: You'll have real authority to build, iterate, and scale — this is a role for someone who wants to leave a mark, not maintain a status quo
Growth: You'll develop as a leader and operator in a high-growth healthcare technology company with meaningful executive visibility
Team: You'll collaborate closely with Client Success leadership, Sales, Product, Clinical Consultants, and Technical teams in a culture that values cross-functional partnership
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Equal Opportunity EmployerArtisight is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
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Careers at ArtisightTo learn more about our culture and the total rewards we offer, visit our Careers page.