DevOps - Tools Support Engineer

Job Title: DevOps - Tools Support EngineerKey Skills: Devops, Jira, Atlassian Confluence, GitLabLocation: BrazilMode: RemoteWe at Coforge are hiring DevOps - Tools Support Engineer with the following skill set.Key Responsibilities

Administer and maintain Jira Software Management, including workflows, schemes, custom fields, dashboards, and automations;Manage Confluence spaces, permissions, templates, macros, and indexing;Configure and maintain GitLab projects, groups, runners, CI/CD pipelines, branch protection rules, and access policies;Support and administer Perforce, including depots, streams, protections, checkpoints, replicas, and storage optimization;Manage Code Collaborator review workflows, SCM integrations, and user access;Provide support for all platforms; resolve complex issues related to authentication, permissions, workflows, pipelines, or repository performance;Handle incident response, root cause analysis (RCA), and preventive actions;Coordinate with vendors (Atlassian, GitLab, Perforce, SmartBear) for escalations when required;Enforce SSO access control, and audit logging across all tools. Manage SSL/TLS certificates, keystores, and renewal cycles;Ensure adherence to organizational security and compliance standards;Plan, execute, and document version upgrades, backup/restore tests, and system migrations;Conduct post‑upgrade validation, performance checks, and regression testing;Maintain high availability, reliability, and performance tuning for all services;Maintain system architecture diagrams, runbooks, SOPs, and knowledge base articles;Define governance standards for project structure, branching models, permissions, and naming conventions;Lead platform security, vulnerability management, security patching, and lifecycle upgrades across Jira, Confluence, GitLab, Perforce, and related DevOps/ALM platforms;Educate teams on best practices and tool usage.

Required Skills & Qualifications

Experience supporting or administering DevOps/ALM platforms;Strong hands‑on experience with at least four tools from Jira, Confluence, GitLab, Perforce, Code Collaborator;Proficiency in Linux administration, shell scripting, and basic networking (TLS, proxies, firewalls);Working knowledge of PostgreSQL/MySQL (queries, backups, connection tuning);Familiarity with CI/CD concepts, SCM workflows, and DevOps pipelines.

Preferred Skills:

Knowledge of GitLab runner autoscaling or Kubernetes‑based runners;Perforce proxy/broker configuration and large‑binary workflow optimization;Exposure to compliance frameworks (SOC2, ISO27001, ITGC);Experience with Atlassian platform administration, migrations, upgrades, security patching, and vulnerability management in enterprise environments;Experience migrating from legacy tools (e.g., Code Collaborator → modern review platforms).Posted On: 8-07-2026At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.