D365 Project Manager (FSCM)

As a Dynamics 365 Project Manager (FSCM) working on our Global Business Applications team, you'll lead complex, high-impact digital transformation initiatives, partnering with clients, solution experts, and delivery teams around the world to turn strategy into results. In this role, you will build strong client relationships, solve challenging business problems, and deliver meaningful outcomes which will give you plenty of opportunities to grow and make an impact here.

What will my role be?

The Project Manager will have overall responsibility of a project’s scope, deliverables, budget, timeline and resources and will also work with other team members, customers, partners and sub-contractors and the Sales team to ensure successful delivery of Dynamics 365 to customers. You will be responsible for customer interactions, understanding the customer’s business and will participate in full life cycle implementations using approved methodology.

Project Management

Project Management duties on complex projects or on multiple projects. Defining service objectives by determining requirements, developing project plans, assembling and scheduling required service resources, defining service measurements, managing budget/actual and scope of work, approval of project-related T&E.

Ensure projects are forecasted appropriately

Assist in defining “best practices” in delivery, including templates, work plans, methodologies

Resolve project, customer and staff issues

Lead customer meetings or facilitated strategy sessions, analyze processes and recommend improvements, particularly when a SME is required beyond the project team or on larger, complex projects

Collaborate with project architects on a weekly basis to review time spent and validate deliverables, ensuring efficient utilization of the project

Drive the creation, use, and continuous improvement of project delivery tools, including standard templates, work plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and PMO-approved methodologies

Collaborate with solution architects and subject matter experts to support complex solutioning, integrations, and data migration workstreams, especially when requirements extend beyond the standard scope

Maintain a strong delivery posture by performing granular quality assurance (QA) across key deliverables, including project plans, scope documents, functional specs, and test plans, ensuring alignment with project and customer expectations

Enforce PMO and delivery governance standards through rigorous documentation, risk tracking, and project control mechanisms, while driving continuous improvement in delivery performance

Promote transparency, accountability, and customer satisfaction through proactive communication, expectation setting, and regular updates across all levels of the delivery and customer organization.

Customer Relationship Management

Ensure customer satisfaction

Establishes a network of relationships within a broad range of functions and levels in a customer organization; sustains executive and C-level customer relationship

Measure customer satisfaction throughout an engagement, specifically identifying ways in which a team can increase current levels of satisfaction

Ensure customer concerns and issues have been appropriately addressed

Act as the first point of escalation for resolving issues related to scope, resourcing, deliverables, and customer expectations, escalate on time when necessary to leadership for support

Put customers interests first while considering the impact on team and project

Quality Assurance - Expected to identify and QA project efforts to ensure project decision/deliverables are sound; QA at a granular level, all medium and large-size projects

Strive for continuous improvement of PMO methodologies

Scope projects and leverage solution architects to provide quality assurance of scope, assumptions and estimate

What’s required?

5+years project management experience working with Dynamics 365

Experience managing teams with 5-20+ people

Experience working in a global delivery model and managing onshore/offshore teams

Experience and ability to maintain project budget, scope and timeline aligned with client strategic objectives

Experience with MS Project and Azure DevOps (ADO)

Experience with Agile and Waterfall methodologies

Good communication and relationship building skills

Good problem solving and analytical skills

Good time management and organizational skills

Ability to travel for required client meetings, up to 20%

Bachelors’ Degree or equivalent experience

PMP or CSM required

What would set me apart?

Managing other large complex projects with ERP, CRM and other applications in scope

About Quisitive​