Customer Service Specialist
COMPANY OVERVIEW
HexArmor® is a leader in providing some of the most advanced PPE solutions for your eyes, hands, arms, and body. At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked hand-in-hand with our customers to deliver innovative and effective PPE solutions to keep workers safe so that they go home at night in the same condition that he or she went to work. Our mission is to provide the products that help make this a reality, for every worker, everywhere.
SUMMARY
We are seeking a highly motivated Customer Service Specialist to join our growing team of professionals at HexArmor. The Customer Service Specialist candidate would possess strong organizational skills, multi-tasking capabilities, and accuracy, as well as an impeccable attention to detail. This person also must have exceptional phone etiquette and presence. The ideal candidate will have 2 years of general office experience with a focus on order processing and customer service; wholesale distribution business familiarity is preferred.
JOB DUTIES & RESPONSIBILITIES
Enter customer and purchase information into ERP, verify accuracy
Coordinate with sales, manufacturing, shipping and customers to ensure terms and delivery information is correct
Provide customer service, keeping customers informed about the ordering process
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Record information, update paperwork, or maintain documents, such as sales orders, return authorizations, invoices, etc.
Communicate daily with sales, operations and warehouse departments
Ensure all orders are shipped in a timely manner to meet internal service levels
Ensure all invoices are sent to customers within 24 hours of shipment
Cooperate and interact with various departments to resolve customer service issues
Communicate with warehouse personnel regarding shipping/routing guide presented by customers
Resolve customer inquiries and concerns professionally
Communicate pricing and availability to customers, provide quotes as needed
Manage EDI orders
Enter and Invoice orders from customer portals
Work with freight carriers to set up shipments, file claims for lost or damaged shipments
Quote freight rates, provide estimates to customers or internal employees
Generate international shipping documents including, proforma invoice, shippers letter of instruction, bill of lading, commercial invoice, packing list, certificate of origin
Communicate customer incoterms and process orders to align with contracts
Coordinate with brokers, freight forwarders, and other third parties to arrange shipments of goods between countries
EDUCATION AND EXPERIENCE
High school diploma, Bachelor’s degree preferred
QUALIFICATIONS REQUIRED:
2 years of relevant experience Microsoft Office Suite
SAP Business One knowledge is desired but not required
Excellent verbal and written communication skills
Professional & courteous phone etiquette
Ability to succeed in a fast-paced environment
Able to prioritize and multi-task
Strong Customer Service experience is preferred
HexArmor is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with dignity and respect. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.
At HexArmor, we believe diversity in people and ideas makes us stronger. We are committed to attracting and retaining a diverse employee workforce honoring people’s experiences, perspectives, and cultural backgrounds. As one HexArmor community, we strive to create and maintain a working environment that is welcoming, inclusive, and impartial.
If you require a reasonable accommodation during the application or interview process, please let us know.
** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen and background check **