Coupa System Administrator

N-iX is a global software development company founded in 2002, connecting over 2,400+ tech professionals across 40+ countries. We deliver innovative technology solutions in cloud computing, data analytics, AI, embedded software,IoT, and more to global industry leaders and Fortune 500 companies. Join us to create technology that drives real change for businesses and people across the world.

We are looking for a skilled Coupa System Administrator to join our team. This role ensures smooth system performance by managing incidents, troubleshooting issues, supporting end users, and maintaining system configurations.

Key Deliverables

Timely resolution of incidents and service requests based on SLA targets

Enables high system availability and performance

Effective communication to end users during incidents and changes

Minimal disruption during Coupa releases and updates

Continuous improvement of support processes

Core Responsibilities

Incident Management & Support: Monitor, log, prioritize, and resolve incidents

Troubleshooting: Diagnose and fix procurement, invoicing, and supplier issues

End User Support: Communicate and assist users effectively

System Administration: Manage roles, access, and configurations

Change & Release Support: Assist in deployments and UAT

Continuous Improvement: Enhance processes and documentation

Role Requirements

Strong communication and customer-service mindset

Experience with Coupa administration

Understanding of Source-to-Pay processes

Experience with incident management and troubleshooting Familiarity with ticketing tools

We offer*:

Flexible working format - remote, office-based or flexible

A competitive salary and good compensation package

Personalized career growth

Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)

Active tech communities with regular knowledge sharing

Education reimbursement

Memorable anniversary presents

Corporate events and team buildings

Other location-specific benefits

*not applicable for freelancers