Country Site & Client Success Lead
About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
The Country Site & Client Success Lead – Poland serves as a senior country-level leader responsible for driving clinical trial growth, external partnerships, feasibility strategy and market expansion across Poland. This position represents local site and delivery excellence to sponsors and CROs, serving as the primary operational authority for Poland in external engagements. The role bridges Client Success and Site Success by translating commercial opportunities into credible delivery plans, building execution confidence, and accelerating the conversion of opportunities into awarded and successfully activated studies. This is an anticipated 5-month temporary, full time position.
How You'll Make An Impact
Lead feasibility activities, including identification, qualification, and engagement of potential investigators, while building and maintaining strong relationships with research sites.
Drive strategic site and partnership development by managing investigator communication and performance, ensuring timely completion of feasibility questionnaires, compliance with study requirements, and proactive follow-up throughout the site selection process.
Support country acquisition and integration initiatives by conducting operational assessments, evaluating site infrastructure and investigator networks, and participating in due diligence and integration planning activities.
Partner with Business Development, Feasibility, Clinical Operations and Country Leadership to shape Poland-specific bid and growth strategies, providing market intelligence, accurate site feasibility, timelines, and operational assumptions.
Support re-engagement and advancement of stalled or complex opportunities by clarifying delivery plans and resolving operational concerns
Act as a senior external representative for Poland with Sponsors, CROs, healthcare organisations, investigators and strategic partners, responsible for identifying, advancing and securing opportunities that support country growth objectives.
Ensure continuity and alignment from pre-award through post-award handoff, aligning internal teams on delivery, supporting faster site activation and smoother study startup.
Provide structured market feedback and intelligence to Clinical Operations, Feasibility and Business Development teams.
Align local site teams on consistent, high-quality external messaging.
Support sponsor-facing preparation activities, including feasibility reviews and operational readiness discussions.
Contribute to continuous improvement of country-level delivery and client engagement models.
The Expertise Required
Deep understanding of the Polish clinical trial landscape, including regulatory pathways, site operations, and startup requirements.
Strong client-facing communication skills with executive presence and credibility.
Ability to translate commercial discussions into operationally sound and executable delivery plans.
Proven capability to influence without authority and collaborate effectively across Clinical Operations, Feasibility and Site teams.
Strategic mindset balanced with strong execution and delivery focus.
Ability to identify and communicate execution risks clearly and constructively.
Certifications/Licenses, Education, and Experience:
Minimum Experience:
Minimum 3 years of experience in feasibility within the clinical research industry, with a proven track record of supporting site selection activities.
At least 2 years of experience in sales, business development, or a client-facing role, with strong negotiation and relationship management skills.
Established experience in building and maintaining relationships with investigators and physicians across multiple therapeutic areas.
Strong understanding of the clinical trial feasibility and site selection process, including collaboration with Sponsors and CROs.
Excellent communication and stakeholder management skills, with the ability to influence and engage internal and external partners.
Proven experience in identifying, recruiting, and expanding a network of potential investigators for clinical trials
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
Fluent English (written and spoken), with confidence in communicating directly with Sponsors, CROs, and investigators
How We Work Together
Location: Work is in the field - Warsaw and surroundings.
Travel: This role requires up to 30% travel. Travel may include sponsor and CRO meetings, site visits, and participation in industry or company meetings. Length and frequency of travel will depend on study needs, business development activities, and company initiatives
Type of Travel Required: Domestic and occasional international travel.
Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
Benefits & Perks
PTO/vacation days, sick days, holidays.
LuxMed
PPK Plan
Life Insurance
Health & Wellness Allowance
Car Allowance
Quarterly bonus system based on achieving individual goals
Culture of growth and equality
#LI-Remote
Privacy Notice
By applying for this position, you acknowledge that Care Access will collect and process the personal information you submit as part of the recruitment process. Your personal information may be accessed, transferred to, stored, and processed in the United States and other countries where Care Access and its service providers operate, subject to appropriate safeguards where required by applicable law. To learn more about how we collect, use, disclose, retain, privacy rights, and otherwise process applicant
information, please review our Privacy Policy: https://careaccess.com/privacy-policy.
Brazil: Applicants in Brazil can also review our Brazil Privacy Policy:
https://careaccess.com.br/politica-de-privacidade. Candidatos no Brasil também podem
consultar nossa Política de Privacidade para o Brasil:
https://careaccess.com.br/politica-de-privacidade.
Canada: Applicants in Canada can also review our Canada Privacy Policy:
https://careaccess.ca/privacy-policy
Poland: Applicants in Poland can also review our Poland Privacy Policy:
https://careaccess.pl/polityka-prywatnosci. Kandydaci w Polsce mogą również zapoznać
się z naszą Polityką prywatności dla Polski: https://careaccess.pl/polityka-prywatnosci.
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com