Business Services Manager

Career TEAM is looking to hire a Business Services Manager to oversee the day-to-day operations of the business services team in the Greater Memphis Area. The Business Services Manager would oversee the program to ensure that programmatic requirements and performance metrics are met consistently. The Business Services Manager reports to the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Business Services Manager is an integral part of our team and will assist us with our mission of accelerating the human condition!

Career Team also offers a competitive package including:

401k with a generous employer match;

medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;

disability insurance;

and supplemental insurance

Your Impact on Career TEAM’s Success:

Perform all business service functions as required to meet performance goals and assist team members with balancing workloads

Provides training and coaching to assist with the execution of marketing plans and exceeding the expectations of employers

Develop and oversee worksites for work experience and on-the-job training contracts

Evaluate the needs of employers and devise customized plans that address the needs of employers with training and development of job seekers who are qualified to meet business demands

Coordinates daily activities and establishes short- and long-term goals that ensure the achievement of performance goals

Ensure that local operating procedures and processes are implemented to enhance and/or maintain a high level of customer service

Facilitates employer access to all Workforce Development programs and may assign and/or supervise the work of employees or perform specialized, technical, and consultative Workforce Development duties

Develops and maintains effective working relationships with all project team members, employers, and community partners

Oversee the process of preparing marketing plan reports and monitoring documents for dissemination, identifying areas for improvement, and effectively communicating findings and recommendations to management and appropriate staff

Approach each day and task with a “ZAG” mindset

Other duties and projects as needed for the success of the program

The Ideal Qualifications for this Position Include:

Bachelor's Degree from an accredited college or university or equivalent experience

Minimum of 3 to 5 years of supervisory experience and 1 year of business-to-business sales experience

Strong understanding of local labor market trends and industry demands

Creative and innovative approach to developing community-focused solutions

Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems

Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive

Ability to serve as a role model to customers and motivate them towards achieving goals

Ability to meet and/or exceed set goals and objectives

Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required

Knowledgeable about the WIOA program and other workforce program requirements

A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality

Must adhere to the principles of extreme customer service with all interactions with internal and external customers

Exceptional time management skills to meet deadlines and work under pressure

Bilingual or multilingual is highly preferred

Experience with training and coaching in a performance-based environment

Knowledgeable about the local region and relevant partners

Must have a valid driver's license and adequate vehicle insurance coverage

Salary: $52,000.00 - $65,000.00/year

Travel: The position may require local travel up to 30% of the time

Employment Type: Full-Time, Non-Exempt